Rachel Caprice

• Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
• Assisted customers with varying questions using product knowledge and service expertise.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
• Adhered strictly to policies and procedures for continued company compliance.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Observed organisational values and principles to provide excellent customer experiences.
• Helped colleagues with handling complex queries, decreasing turnaround times.
• Reviewed personal performance records to pinpoint and address service gaps.
• Liaised with clients to facilitate successful delivery of orders.
• Observed established privacy regulations in safeguarding client data.

• Mentored junior artists on creative processes.
• Designed visual models meeting both aesthetic and technical criteria.
• Anticipated design issues and proved to be proactive in developing effective solutions.
• Designed visual models aligned with both aesthetic and technical criteria.
• Maintained creative vision of individual brands, enforcing budget and time constraints to foster client satisfaction.
• Preserved the branding standards of assigned accounts.
• Maintained and fostered relationships with external vendors.

• Built focused new client networks, growing business opportunities and increasing revenue possibilities.
• Generated new leads and opportunities to maximise revenue.
• Analysed industry and competitor trends to enhance sales strategy.
• Established and maintained positive, profitable client relationships through superb communication.
• Follow up with Customers about travel plans
  and make adjustments as and when needed.
• Deal with Customer’s queries in a timely
  manner.
• Achieve monthly sales targets assigned by
  Management.

• Encouraged mutual trust, respect and cooperation among team members.
• Used up-selling techniques to promote hotel services and facilities for higher profit margins.
• Promoted brand loyalty scheme to boost repeat bookings.
• Maximised front desk efficiencies by producing well-structured, comprehensive training manuals.
• Enhanced guest experience by anticipating needs and preferences,resulting in fewer complaints.
• Collaborated with travel agents to respond to special requests for rooms and rates.
• Used up-selling techniques to promote hotel services and facilities, resulting in higher profit margins.

Accounting / Auditing / Tax Services / Finance
Responsible of TOP 100 COMPANIES 2016
stock.

• Organised and facilitated investigator and coordinator meetings, conferences and events associated with research activities.