Quixotic Dendere
Amazon
4
Languages
1
Certification
7
years of professional experience
Adaptable and customer-focused professional with experience in technical problem-solving, team leadership, and handling complex customer issues in fast-paced environments. Currently developing expertise in Windows Server, Active Directory, networking, and virtualization while aspiring to transition into a Technical Support Engineer role. Motivated by learning, troubleshooting, and delivering effective solutions to users.
Work History
Customer Service Team Manager
3 Years 3 Months- Lead, coach, and develop a customer service team in a fast-paced environment.
- Resolve complex escalations through analytical thinking, problem-solving, and collaboration.
- Drive performance by providing feedback, mentoring, and process improvements.
Customer service associate
7 Months- Delivered professional customer support while resolving a wide range of customer issues.
- Served as a Subject Matter Expert (SME), supporting colleagues with complex cases and knowledge sharing.
- Demonstrated strong communication, ownership, and attention to detail.
Customer Service agent, Back Office representative and Quality Control representative
2 Years 9 Months- Supported customers through phone and back-office operations using multiple business systems.
- Evaluated service quality and provided constructive feedback to improve performance.
- Created and maintained Excel databases with a strong focus on accuracy and organisation.
Customer service agent
10 Months- Managed customer accounts and resolved shipping enquiries with a customer-focused approach.
- Selected as a temporary Team Leader and Trainer, coaching new employees and supporting team development.
- Maintained accurate records while working independently in a remote environment.
investigator
1 Month- Conducted surveys for French companies while demonstrating professionalism, communication, and attention to detail.
Education
High School Certificate
BSc(Hons) - Computer Science
Skills
Windows Server (Fundamentals)
Active Directory Domain Services
DNS & DHCP
TCP/IP Networking
Virtual Machines
Basic Programming (Python
Java
JavaScript
HTML
CSS
SQL)
Troubleshooting & Problem Solving
Customer Support & Issue Resolution
Analytical Thinking
Communication & Active Listening
Leadership & Team Coaching
Root Cause Analysis
Time Management & Prioritization
Adaptability & Continuous Learning
Certification
- Microsoft learn course : Deploy and manage DHCP
- Microsoft learn course : Implement and manage Active Directory Certificate Services
- Microsoft learn course : Introduction to AD DS Exam
- AZ 800: Administering Windows Server Hybrid Core Infrastructure (currently studying)
LANGUAGES
Français, excellent
English, excellent
Creole (Mauritian), excellent
Shona, excellent
AWARDS
- Model United Nations
- Rajiv Gandhi glider competition
- Spelling Bee
- English Union public speaking
- Karate
Hobbies
Dancing, reading, learning about different cultures and their languages, travelling
Timeline
Customer Service Team Manager
Amazon
05.2023 - CurrentRead More
Customer service associate
Amazon
10.2022 - 05.2023Read More
Customer service agent
Parcel Monkey
11.2021 - 09.2022Read More
Customer Service agent, Back Office representative and Quality Control representative
Atalian Interactive Ltd / Digital Data Solutions / Catalyst Tower
01.2020 - 10.2022Read More
investigator
BVA Datacall Ltd
11.2019 - 12.2019Read More
Loreto College
High School Certificate
Read More
Open University
BSc(Hons) from Computer Science
Read More