Puspha Ramracheya
Amaury
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Professional
Mauritius Telecom Ltd
11.2012 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained and managed customer files and databases.
- Investigated and resolved customer inquiries and complaints quickly.
- Tracked customer service cases and updated service software with customer information.
Dispenser
New Vacoas Pharmacy
11.2011 - 10.2012
- Contributed to increased pharmacy revenue by effectively managing inventory levels and minimizing stock shortages or wastage.
- Maintained up-to-date knowledge on new medications and industry regulations, ensuring adherence to best practices in pharmaceutical care.
- Collaborated with pharmacists to provide exceptional customer service, addressing patient concerns and questions professionally.
Cashier
Winner's
10.2010 - 12.2010
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Mauricia Institute
Floreal, Mauritius01.2009
No Degree - Science Education
Keat College
Chemin Grenier, Mauritius01.2007
Skills
- Quality Control
- Payment Processing
- Problem-solving abilities
- Technical Support
- Call center experience
- Active Listening
- Appointment Scheduling
Additional Information
Additional Information:
Microsoft Word
Microsoft Excel
Email & Internet
Training on (Atelier de Renforcement de la Langue Française )
Languages
Mauritius creole
Native language
English
Proficient
C2
French
Advanced
C1
Hindi
Elementary
A2
Italian
Beginner
A1
Timeline
Customer Service Professional
Mauritius Telecom Ltd
11.2012 - Current
Dispenser
New Vacoas Pharmacy
11.2011 - 10.2012
Cashier
Winner's
10.2010 - 12.2010
High School Diploma -
Mauricia Institute
No Degree - Science Education
Keat College
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