Purushotam Roopsing
Barkly Beau Bassin
Summary
Oversaw daily operations in hospitality settings to optimize guest satisfaction. Led training initiatives for staff to improve service delivery and operational efficiency. Cultivated strong relationships with clients to foster loyalty and repeat business.
Led initiatives to enhance team performance and drive successful outcomes. Fostered a culture of continuous learning and development among team members. Championed new challenges to align with organizational goals and objectives.
Employed a proactive approach to new tasks, fostering adaptability and creativity to achieve organizational objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Outlet Supervisor
Solana Beach Hotel
Belle Mare, Mauritius
11.2024 - Current
- Daily Operations Management
- Customer Service
- Staff Management
- Health, Safety, and Compliance
- Financial Performance
Bartender
Norwegian Cruise Line
Miami, USA
10.2023 - 04.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment’s reputation for excellent service.
- Trained new bartenders on drink preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Kept detailed inventories and notified management of ordering need for liquor, beer, wine and bar supplies.
- Educated staff on responsible alcohol serving practices, created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed specialty drinks to work with menu items for seasonal offerings.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
Bar Manager
La Bonne Chute Restaurant
Black River, Mauritius
04.2016 - 04.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations and resolving issues.
Assistant Restaurant Manager
The Coral Tree Restaurant
Black River, Mauritius
02.2013 - 03.2016
- Supervised all areas of restaurant to keep it clean and well maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Head Waiter
La Palmarie Hotel
Palmar, Mauritius
09.2010 - 05.2012
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guests needs.
Waiter
Constance Belle Mare Place Hotel
Coastal Road Belle Mare
07.2009 - 08.2010
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guests needs.
Waiter
Le Tropical Hotel
La Pelouse Trou D'eau Douce
02.2008 - 07.2010
- **Collaborated with kitchen staff to ensure timely food delivery and presentation standards.**
- **Processed customer orders accurately, utilizing POS systems to enhance order accuracy and efficiency.**
- **Provided menu recommendations and detailed descriptions to enhance the dining experience for guests.**
- **Maintained knowledge of daily specials and promotions, communicating effectively with customers for enhanced engagement.**
Education
High School Diploma -
Professor Basdeo Bissoondoyal College
Flacq, MauritiusCambridge School Certificate - undefined
Certificate of Primary Education -
Ramnarain Roy Government School
Bel Air Riviere Seche Skills
Oversaw staff management to enhance team performance and productivity
Oversaw staff training and supervision initiatives to enhance team performance
Demonstrated expertise in alcohol safety protocols and regulations
Executed cash handling procedures with precision and accuracy
Leveraged extensive knowledge of drink pairings to enhance dining experiences
Oversaw inventory tasking processes to ensure accurate stock management
Demonstrated expertise in operating and troubleshooting point-of-sale systems
Demonstrated exceptional communication abilities to facilitate collaboration and information exchange
Assisted in developing knowledge of wine and liquor craft and microbrewing techniques Supported team members in understanding product characteristics and flavor profiles Contributed to training sessions on beverage selection and pairing
Established and enforced quality control standards to ensure product excellence
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Executed suggestive selling techniques to enhance customer purchasing decisions
Demonstrated proficiency in delivering exceptional hospitality services to enhance guest experiences
Demonstrated consistent reliability in all assigned tasks
Exhibited strong interpersonal skills to foster positive relationships with clients and colleagues
Implemented strategies to enhance overall performance metrics
Executed advanced analytical techniques to resolve intricate challenges
Resolved complex customer issues through effective communication and problem-solving techniques
Ensured compliance with responsible alcohol service standards to promote safe consumption
Assisted in training sessions to enhance team skills and knowledge Supported team members in achieving development goals Facilitated workshops to promote collaboration and learning
Demonstrated exceptional organizational skills to streamline project workflows
Assisted teams in achieving project goals through effective communication and support Collaborated with colleagues to share ideas and resources for improved outcomes Contributed to group efforts by actively participating in discussions and problem-solving activities
Certification
- Somellerie (Connaisance du metier - excellence du service by meilleur ouvrier de France.
- Barsmart basic Certificate from Pernod Ricard USA
- Professional bar knowledge certificate from Pernod Ricard USA
LANGUAGES
English
Advanced (C1)
French
Advanced (C1)
Timeline
Outlet Supervisor
Solana Beach Hotel
11.2024 - Current
Bartender
Norwegian Cruise Line
10.2023 - 04.2024
Bar Manager
La Bonne Chute Restaurant
04.2016 - 04.2022
Assistant Restaurant Manager
The Coral Tree Restaurant
02.2013 - 03.2016
Head Waiter
La Palmarie Hotel
09.2010 - 05.2012
Waiter
Constance Belle Mare Place Hotel
07.2009 - 08.2010
Waiter
Le Tropical Hotel
02.2008 - 07.2010
Cambridge School Certificate - undefined
High School Diploma -
Professor Basdeo Bissoondoyal College
Certificate of Primary Education -
Ramnarain Roy Government School