Priyash Seednam
Brisee Verdiere, Flacq
Summary
Dynamic customer service professional with a proven track record in customer service excelling in clear communication and problem-solving. Recognized for enhancing guest satisfaction through personalized experiences and effective issue resolution. Skilled in managing complex inquiries while maintaining attention to detail and fostering strong relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Associate & Host
Aqua Paradise Limited
Pereybere
11.2023 - Current
- Handled guest queries and requests via phone, email, and in-person, providing clear, timely, and professional assistance.
- Delivered a personalized customer experience, ensuring each guest felt valued and supported throughout their stay.
- Acted as the main point of contact for guest concerns, resolving issues effectively and escalating when necessary.
- Promoted villa services, local activities, and offers to enhance guest engagement and satisfaction.
- Maintained accurate records of bookings, special requests, and guest feedback, ensuring smooth communication across teams.
- Ensured compliance with villa policies, health & safety standards, and risk management procedures.
- Assisted with check-in/check-out processes, ensuring efficiency and attention to detail.
- Coordinated with housekeeping, kitchen, and management to deliver seamless service tailored to guest needs.
- Managed complaints with empathy, turning challenges into positive outcomes to maintain loyalty.
- Supported improvements by identifying recurring guest needs and recommending updates to villa procedures.
Customer Support Specialist
Max City Asset Managers Ltd
Port-Louis
02.2023 - 11.2023
- Handled customer and tenant queries via phone, email, and in-person, ensuring clear communication and prompt resolution of issues.
- Managed leasing processes from inquiry to agreement, including preparing, reviewing, and signing lease contracts.
- Acted as a customer service liaison between tenants and mall management, building strong relationships and maintaining tenant satisfaction.
- Assisted in negotiating terms, explaining policies, and ensuring compliance with company and legal requirements.
- Coordinated with internal departments to streamline tenant onboarding, occupancy, and operational support.
Customer Care Representative
Credentia International Management Limited
Ebene (Remote)
01.2022 - 02.2023
- Assisted clients with queries regarding trading accounts, deposits, withdrawals, and platform usage via phone, email, and chat.
- Guided customers through account opening, verification, and onboarding processes while ensuring compliance with KYC/AML regulations.
- Provided timely solutions to account-related issues, escalating technical or financial concerns where necessary.
- Built trust with clients by explaining financial products and services clearly, supporting informed decision-making.
- Maintained accurate records of client interactions and transactions, ensuring transparency and regulatory compliance.
Education
Law
University of Mauritius
Reduit10-2017
Skills
- Active Listener
- Clear and Professional Communication (verbal & written)
- Empathy and Patience
- Problem-Solving
- Adaptability
- Multitasking under pressure
- Positive Attitude
- Attention to Detail
Timeline
Customer Service Associate & Host
Aqua Paradise Limited
11.2023 - Current
Customer Support Specialist
Max City Asset Managers Ltd
02.2023 - 11.2023
Customer Care Representative
Credentia International Management Limited
01.2022 - 02.2023
Law
University of Mauritius