Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priyash Seednam

Brisee Verdiere, Flacq

Summary

Dynamic customer service professional with a proven track record in customer service excelling in clear communication and problem-solving. Recognized for enhancing guest satisfaction through personalized experiences and effective issue resolution. Skilled in managing complex inquiries while maintaining attention to detail and fostering strong relationships.

Overview

4
4
years of professional experience

Work History

Customer Service Associate & Host

Aqua Paradise Limited
11.2023 - Current
  • Handled guest queries and requests via phone, email, and in-person, providing clear, timely, and professional assistance.
  • Delivered a personalized customer experience, ensuring each guest felt valued and supported throughout their stay.
  • Acted as the main point of contact for guest concerns, resolving issues effectively and escalating when necessary.
  • Promoted villa services, local activities, and offers to enhance guest engagement and satisfaction.
  • Maintained accurate records of bookings, special requests, and guest feedback, ensuring smooth communication across teams.
  • Ensured compliance with villa policies, health & safety standards, and risk management procedures.
  • Assisted with check-in/check-out processes, ensuring efficiency and attention to detail.
  • Coordinated with housekeeping, kitchen, and management to deliver seamless service tailored to guest needs.
  • Managed complaints with empathy, turning challenges into positive outcomes to maintain loyalty.
  • Supported improvements by identifying recurring guest needs and recommending updates to villa procedures.

Customer Support Specialist

Max City Asset Managers Ltd
02.2023 - 11.2023
  • Handled customer and tenant queries via phone, email, and in-person, ensuring clear communication and prompt resolution of issues.
  • Managed leasing processes from inquiry to agreement, including preparing, reviewing, and signing lease contracts.
  • Acted as a customer service liaison between tenants and mall management, building strong relationships and maintaining tenant satisfaction.
  • Assisted in negotiating terms, explaining policies, and ensuring compliance with company and legal requirements.
  • Coordinated with internal departments to streamline tenant onboarding, occupancy, and operational support.

Customer Care Representative

Credentia International Management Limited
01.2022 - 02.2023
  • Assisted clients with queries regarding trading accounts, deposits, withdrawals, and platform usage via phone, email, and chat.
  • Guided customers through account opening, verification, and onboarding processes while ensuring compliance with KYC/AML regulations.
  • Provided timely solutions to account-related issues, escalating technical or financial concerns where necessary.
  • Built trust with clients by explaining financial products and services clearly, supporting informed decision-making.
  • Maintained accurate records of client interactions and transactions, ensuring transparency and regulatory compliance.

Education

Law

University of Mauritius
Reduit
10-2017

Skills

  • Active Listener
  • Clear and Professional Communication (verbal & written)
  • Empathy and Patience
  • Problem-Solving
  • Adaptability
  • Multitasking under pressure
  • Positive Attitude
  • Attention to Detail

Timeline

Customer Service Associate & Host

Aqua Paradise Limited
11.2023 - Current

Customer Support Specialist

Max City Asset Managers Ltd
02.2023 - 11.2023

Customer Care Representative

Credentia International Management Limited
01.2022 - 02.2023

Law

University of Mauritius

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Priyash Seednam