Priyanka Rhymeana Ramdenee
Quatre Bornes
Summary
I am a dedicated and passionate professional with cross functional experience in the hospitality industry. I have a keen eye for quality and I possess exceptional problem-solving skills and I can communicate with people and customers at all levels. I am committed to enhancing operational efficiency, while fostering a collaborative environment that enhances team performance that drives organizational success, I am an excellent team player while I can also lead by example. Furthermore I am reliable and hardworking, always eager to learn and I manage time efficiently in order to achieve customer satisfaction and reach company targets.
Overview
6
6
years of professional experience
Work History
Quality Assurance Executive
Huvafen Fushi Maldives
01.2025 - 05.2025
- Enhanced customer satisfaction with thorough product inspections and timely issue resolution.
- Identified training needs and organised training interventions to meet quality standards.
- Prepared quality documentation and reports by collecting, analysing and summarising information and trends.
- Trained employees in best practices for quality assurance, fostering a culture of continuous improvement throughout the organisation.
- Streamlined quality assurance operations through automation and process improvements.
- Conducted regular audits of manufacturing processes, ensuring compliance with industry regulations and company policies.
- Maintain food safety records, trend analysis, and reporting to identify areas for improvement and ensure traceability.
- Organise training sessions to educate employees on hygiene, food handling, and critical control points.
Quality Assurance Coordinator - Internship
Beachcomber Resort and Hotels
04.2024 - 12.2024
- Optimised software testing to strengthen Quality Assurance (QA) measures.
- Demonstrated project management skills to lead and execute projects.
- Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
- Refined testing policies, procedures and scripts.
- Addressed problems critically, implementing optimal solutions to boost overall system performance.
- Adhered to company policies, maintaining compliance and readiness for audits.
Housekeeping Supervisor
Lux* Grand Baie Resort and Residences
08.2022 - 05.2023
- Audited rooms after cleaning to check cleanliness standards.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Updated training programmes to enhance employee performance.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Maintained faultless cleanliness standards to exceed guest expectations and encourage repeat visits.
- Inspected rooms to confirm quality and attention to detail met brand standards.
Housekeeping Coordinator - Pre & Post Opening
Lux* Grand Baie Resort and Residences
10.2021 - 08.2022
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Updated training programmes to enhance employee performance.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Completed shift reports for smooth handovers and Back of House operations.
Food and Beverage Intern
Hilton Evian Les Bains
11.2019 - 05.2020
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Student Housekeeping Manager
My Pond Hotel
03.2019 - 07.2019
- Managed team schedule to deliver cleaning consistent with check-in and departure times
- Coached housekeeping staff to effectively plan and deliver on targets
- Communicated repair needs to maintenance staff for prompt remedial action
- Tracked team expenses and resources to achieve responsible budget management
- Actioned customer feedback to improve satisfaction ratings
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction
Education
MBA - Management
Open University of Mauritius
05-2025
Bachelor Degree - Commerce And Hospitality Management
Stenden South Africa
05-2020
Skills
- Opera
- MS Office
- Social Media
- Front Office
- Guest Relations
- LQA
- Forbes Travel Guide
Personal Information
- Nationality: Mauritian
- LinkedIn Profile: www.linkedin.com/in/priyanka-ramdenee-6655982ba
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Accomplishments
- Model United Nations Conference 2014 - Best Delegation Award
- Model United Nations Conference 2015 ( Zonal and National Levels - Chairperson
References
Available upon request.
Timeline
Quality Assurance Executive
Huvafen Fushi Maldives
01.2025 - 05.2025
Quality Assurance Coordinator - Internship
Beachcomber Resort and Hotels
04.2024 - 12.2024
Housekeeping Supervisor
Lux* Grand Baie Resort and Residences
08.2022 - 05.2023
Housekeeping Coordinator - Pre & Post Opening
Lux* Grand Baie Resort and Residences
10.2021 - 08.2022
Food and Beverage Intern
Hilton Evian Les Bains
11.2019 - 05.2020
Student Housekeeping Manager
My Pond Hotel
03.2019 - 07.2019
MBA - Management
Open University of Mauritius
Bachelor Degree - Commerce And Hospitality Management
Stenden South Africa
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