Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Priyanka Sungkur Busgeet

Grand Port

Summary

Adept at enhancing customer satisfaction, I leveraged my problem-solving abilities and computer proficiency at Mauritius Duty Free Paradise to resolve complaints and boost loyalty. Skilled in customer service and critical thinking, I consistently delivered exceptional client relations, contributing to a significant improvement in service delivery standards.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Mauritius Duty Free Paradise
2019.07 - Current
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Promptly responded to inquiries and requests from prospective customers.

Cashier

King Savers
2016.03 - 2018.12

Trainee

Mauritius Telecom
2013.06 - 2015.12

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Airmate
2011.01 - 2013.10

Education

Higher School Certificate -

Loreto College Mahebourg
Mauritius
10.2010

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Computer Proficiency
  • Complaint Handling
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement

Languages

English
Upper intermediate (B2)

Timeline

Customer Service Representative

Mauritius Duty Free Paradise
2019.07 - Current

Cashier

King Savers
2016.03 - 2018.12

Trainee

Mauritius Telecom
2013.06 - 2015.12

Check in

Airmate
2011.01 - 2013.10

Higher School Certificate -

Loreto College Mahebourg
Priyanka Sungkur Busgeet