Priyanka Sungkur Busgeet
Grand Port
Summary
Adept at enhancing customer satisfaction, I leveraged my problem-solving abilities and computer proficiency at Mauritius Duty Free Paradise to resolve complaints and boost loyalty. Skilled in customer service and critical thinking, I consistently delivered exceptional client relations, contributing to a significant improvement in service delivery standards.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Mauritius Duty Free Paradise
07.2019 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Promptly responded to inquiries and requests from prospective customers.
Cashier
King Savers
03.2016 - 12.2018
Trainee
Mauritius Telecom
06.2013 - 12.2015
Check in
Airmate
01.2011 - 10.2013
Education
Higher School Certificate -
Loreto College Mahebourg
Mauritius10.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Complaint Handling
- Payment Processing
- Client Relations
- Customer satisfaction measurement
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Mauritius Duty Free Paradise
07.2019 - Current
Cashier
King Savers
03.2016 - 12.2018
Trainee
Mauritius Telecom
06.2013 - 12.2015
Check in
Airmate
01.2011 - 10.2013
Higher School Certificate -
Loreto College Mahebourg
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