Priyanka Sheoraj

Responsibilities:

• Directed strategic programs across multiple regions in alignment with leadership.
• Enhanced PMO policies in partnership with directors; streamlined operational standards.
• Managed project lifecycle, securing key resources through strategic negotiations.
• Fostered long-term client relationships through innovative solutions and problem-solving.

Portfolio:

• SaaS integration & Processing for MCB Group. Leading the Exec-Committee with C-Suite of MCB weekly & ad-hoc.
• Spearheading migration for 16 African banks to an updated Powercard version with objective to optimize the time to market for the company.
• Licensing Portfolio management for banks like Ghipps, Zenith, and APEX.

Achievements:

• Completed successful MCB module migration with minimum client impact.
• Instituted resource efficiency mechanisms and team improvement strategies.

Responsibilities:

• Spearheaded E2E strategic initiatives aligning with company OKRs, collaborating with a diverse group of Directors and Managers from Commercial, Operations, Product, Engineering, and Finance.
• Championed global expansion via partnerships like Cybersource and SABB, and direct Bin sponsorship; driving tasks from new product development to regional unlocking.
• Optimized Payment Processing vertical for scalability and efficiency, integrating third-party tools, refining processes, and coordinating with the Program Director.
• Piloted agile methodologies in the planning and coordination for the Payment Processing product vertical.

Portfolio:

• Managed Mastercard mandate compliance for 3ds2 in Cyprus, safeguarding the company against significant fines.
• Pioneered market entry strategies for Japan, and expanded footprints in Pakistan, Oman, and Kuwait.
• Oversaw CIT/MIT mandate and various time-sensitive ad hoc projects.

Achievements:

• Resolved 95% of the Mastercard 3ds2 compliance challenge within 3 months, leading cross-functional teams, and established procedures to avert future non-compliance issues.
• Established a real-time BI & Data dashboard, allowing Commercial teams to actively monitor merchant mandate compliance.
• Contributed significantly to the expansion in new regions like Japan, Pakistan, Oman, and Kuwait.

Responsibilities:

• Managed and ensured seamless client onboarding for e-commerce businesses, ensuring adherence to AML/CFT, Scheme compliance (MC, VISA, AMEX), credit risk protocols; specialized in high-risk sectors such as crypto, online gambling, and digital banking.
• Developed and instituted company-wide onboarding processes for merchant risk identification and mitigation across multiple regions (EEA, UK, APAC, LATAM, MENAP).
• Led risk monitoring automation initiatives alongside the Product team to minimize manual input and potential human errors.
• Established the pioneering 'Pay to card Operational team', facilitating AFT & OCT, in collaboration with Mastercard & VISA; played a pivotal role from the pilot phase to the go-live stage, ensuring all processes and frameworks were aligned with scheme requirements.

Portfolio:

• Engaged and partnered with Tier 1 clients including Transferwise, Revolut, Netflix, Crypto.com, Coinbase, Binance, and Moneygram.

Achievements:

• Instrumental in setting up the first e-commerce service for merchants to facilitate AFT & OCT via Mastercard & VISA.
• Played a crucial role in recruiting and establishing a team dedicated to operational excellence in the 'Pay to card' service, ensuring smooth handover and efficiency.

Responsibilities:

• Spearheaded middle/front office operations catering to high net worth individuals and corporate entities.
• Collaborated with global markets, primarily focusing on Switzerland, MENA, Luxembourg, Malta, and Delaware.
• Engaged extensively with key internal teams: Compliance, Treasury, Trade Finance, and International Banking. Externally, worked closely with high-net-worth individuals, international management firms, and regulatory bodies like FSC.
• Supervised diverse financial activities, including money remittance (both local and international), ensuring compliance with KYC, AML/CFT protocols, forex dealings, and market analysis, particularly for US and African stock investments.
• Facilitated comprehensive client onboarding in line with FSC & BOM directives, focusing on complex structures like trusts, public limited companies, and nominee shareholding.
• Championed as the lead for the Private Banking Transformation Project, aiming at streamlining and modernizing departmental operations.

Portfolio:

• Actively involved in organizing and executing high-profile events in collaboration with the Marketing team, including investment presentations and client networking sessions.

Achievements:

• Revolutionized the client onboarding process, reducing corporate onboarding time from 2 months to 1.5 weeks and individual onboarding from 1 month to 3 days.
• Achieved significant enhancements in internal KYC, Compliance processes, and collaborations with various bank departments.
• Implemented robust systems in collaboration with Trade Finance, ensuring efficient and seamless money remittance processes.