Priyanka Ramdenee
Quatre Bornes,Mauritius
Summary
I am a dedicated and passionate professional with cross functional experience in the hospitality industry. I have a keen eye for quality and possess exceptional problem-solving skills and can also communicate with people and customers at all levels. I am committed to enhancing operational efficiency, while fostering a collaborative environment that elevates team performance driving to organisational success. I am an excellent team player and can also lead by example. Furthermore I am reliable and hardworking, always eager to learn and manage time efficiently in order to achieve customer satisfaction and reach company targets.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Quality Assurance Executive
Huvafen Fushi Maldives
01.2025 - 05.2025
- Enhanced customer satisfaction with thorough product inspections and timely issue resolution.
- Identified training needs and organised training interventions to meet quality standards.
- Prepared quality documentation and reports by collecting, analysing and summarising information and trends.
- Trained employees in best practices for quality assurance, fostering a culture of continuous improvement throughout the organisation.
- Streamlined quality assurance operations through automation and process improvements.
- Conducted regular audits of manufacturing processes, ensuring compliance with industry regulations and company policies.
- Maintain food safety records, trend analysis, and reporting to identify areas for improvement and ensure traceability.
- Organise training sessions to educate employees on hygiene, food handling, and critical control points.
Quality Assurance Coordinator - Internship
Beachcomber Resort and Hotels
04.2024 - 12.2024
- Optimised software testing to strengthen Quality Assurance (QA) measures.
- Demonstrated project management skills to lead and execute projects.
- Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
- Refined testing policies, procedures and scripts.
- Addressed problems critically, implementing optimal solutions to boost overall system performance.
- Adhered to company policies, maintaining compliance and readiness for audits.
Housekeeping Supervisor
Lux* Grand Baie Resort and Residences
08.2022 - 05.2023
- Audited rooms after cleaning to check cleanliness standards.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Updated training programmes to enhance employee performance.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Maintained faultless cleanliness standards to exceed guest expectations and encourage repeat visits.
- Inspected rooms to confirm quality and attention to detail met brand standards.
Housekeeping Coordinator - Pre & Post Opening
Lux* Grand Baie Resort and Residences
10.2021 - 08.2022
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Updated training programmes to enhance employee performance.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Completed shift reports for smooth handovers and Back of House operations.
Food and Beverage Intern
Hilton Evian Les Bains
11.2019 - 05.2020
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Student Housekeeping Manager
My Pond Hotel
03.2019 - 07.2019
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Tracked team expenses and resources to achieve responsible budget management.
- Actioned guest feedback to improve satisfaction ratings.
Education
MBA - Management
Open University of Mauritius
Moka 01.2022 -
Bachelor Degree - Commerce And Hospitality Management
Stenden South Africa
01.2017 - 05.2020
Skills
- Customer Service
- Quality Control
- Communication skills
- MS Office
- Opera system proficiency
Languages
English
Native
French
Native
Certification
- Basics of Lean Six Sigma: Green Belt
- Effective ISO 9001 Internal Auditing Practices
Accomplishments
- Model United Nations Conference 2014 - Best Delegation Award
- Model United Nations Conference 2015 - Zonal and National Levels - Chairperson
Timeline
Quality Assurance Executive
Huvafen Fushi Maldives
01.2025 - 05.2025
Quality Assurance Coordinator - Internship
Beachcomber Resort and Hotels
04.2024 - 12.2024
Housekeeping Supervisor
Lux* Grand Baie Resort and Residences
08.2022 - 05.2023
MBA - Management
Open University of Mauritius
01.2022 -
Housekeeping Coordinator - Pre & Post Opening
Lux* Grand Baie Resort and Residences
10.2021 - 08.2022
Food and Beverage Intern
Hilton Evian Les Bains
11.2019 - 05.2020
Student Housekeeping Manager
My Pond Hotel
03.2019 - 07.2019
Bachelor Degree - Commerce And Hospitality Management
Stenden South Africa
01.2017 - 05.2020
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