Summary
Overview
Work history
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic
Priyanka Ramdenee

Priyanka Ramdenee

Quatre Bornes,Mauritius

Summary

I am a dedicated and passionate professional with cross functional experience in the hospitality industry. I have a keen eye for quality and possess exceptional problem-solving skills and can also communicate with people and customers at all levels. I am committed to enhancing operational efficiency, while fostering a collaborative environment that elevates team performance driving to organisational success. I am an excellent team player and can also lead by example. Furthermore I am reliable and hardworking, always eager to learn and manage time efficiently in order to achieve customer satisfaction and reach company targets.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Quality Assurance Executive

Huvafen Fushi Maldives
01.2025 - 05.2025
  • Enhanced customer satisfaction with thorough product inspections and timely issue resolution.
  • Identified training needs and organised training interventions to meet quality standards.
  • Prepared quality documentation and reports by collecting, analysing and summarising information and trends.
  • Trained employees in best practices for quality assurance, fostering a culture of continuous improvement throughout the organisation.
  • Streamlined quality assurance operations through automation and process improvements.
  • Conducted regular audits of manufacturing processes, ensuring compliance with industry regulations and company policies.
  • Maintain food safety records, trend analysis, and reporting to identify areas for improvement and ensure traceability.
  • Organise training sessions to educate employees on hygiene, food handling, and critical control points.

Quality Assurance Coordinator - Internship

Beachcomber Resort and Hotels
04.2024 - 12.2024
  • Optimised software testing to strengthen Quality Assurance (QA) measures.
  • Demonstrated project management skills to lead and execute projects.
  • Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
  • Refined testing policies, procedures and scripts.
  • Addressed problems critically, implementing optimal solutions to boost overall system performance.
  • Adhered to company policies, maintaining compliance and readiness for audits.

Housekeeping Supervisor

Lux* Grand Baie Resort and Residences
08.2022 - 05.2023
  • Audited rooms after cleaning to check cleanliness standards.
  • Coached housekeeping staff to effectively plan and deliver on targets.
  • Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
  • Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
  • Communicated repair needs to maintenance staff for prompt remedial action.
  • Updated training programmes to enhance employee performance.
  • Managed team schedule to deliver cleaning consistent with check-in and departure times.
  • Evaluated employee performance and developed improvement plans, maximising team efficiency.
  • Maintained faultless cleanliness standards to exceed guest expectations and encourage repeat visits.
  • Inspected rooms to confirm quality and attention to detail met brand standards.

Housekeeping Coordinator - Pre & Post Opening

Lux* Grand Baie Resort and Residences
10.2021 - 08.2022
  • Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
  • Evaluated employee performance and developed improvement plans, maximising team efficiency.
  • Updated training programmes to enhance employee performance.
  • Communicated repair needs to maintenance staff for prompt remedial action.
  • Completed shift reports for smooth handovers and Back of House operations.

Food and Beverage Intern

Hilton Evian Les Bains
11.2019 - 05.2020
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.

Student Housekeeping Manager

My Pond Hotel
03.2019 - 07.2019
  • Managed team schedule to deliver cleaning consistent with check-in and departure times.
  • Coached housekeeping staff to effectively plan and deliver on targets.
  • Communicated repair needs to maintenance staff for prompt remedial action.
  • Tracked team expenses and resources to achieve responsible budget management.
  • Actioned guest feedback to improve satisfaction ratings.

Education

MBA - Management

Open University of Mauritius
Moka
01.2022 -

Bachelor Degree - Commerce And Hospitality Management

Stenden South Africa
01.2017 - 05.2020

Skills

  • Customer Service
  • Quality Control
  • Communication skills
  • MS Office
  • Opera system proficiency

Languages

English
Native
French
Native

Certification

  • Basics of Lean Six Sigma: Green Belt
  • Effective ISO 9001 Internal Auditing Practices

Accomplishments

  • Model United Nations Conference 2014 - Best Delegation Award
  • Model United Nations Conference 2015 - Zonal and National Levels - Chairperson

Timeline

Quality Assurance Executive

Huvafen Fushi Maldives
01.2025 - 05.2025

Quality Assurance Coordinator - Internship

Beachcomber Resort and Hotels
04.2024 - 12.2024

Housekeeping Supervisor

Lux* Grand Baie Resort and Residences
08.2022 - 05.2023

MBA - Management

Open University of Mauritius
01.2022 -

Housekeeping Coordinator - Pre & Post Opening

Lux* Grand Baie Resort and Residences
10.2021 - 08.2022

Food and Beverage Intern

Hilton Evian Les Bains
11.2019 - 05.2020

Student Housekeeping Manager

My Pond Hotel
03.2019 - 07.2019

Bachelor Degree - Commerce And Hospitality Management

Stenden South Africa
01.2017 - 05.2020

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Priyanka Ramdenee