Prisley Ramsamy, Cert.CII
Mauritius
Summary
Accomplished professional with expertise in data analysis and financial services, leveraging advanced skills in Microsoft Excel and Power BI to drive insights and optimise business processes. Demonstrates strong regulatory knowledge and proficiency in insurance software, ensuring compliance with industry standards. Adept at negotiation and conflict resolution, contributing to effective stakeholder management. Aspires to further enhance strategic decision-making capabilities within the financial sector.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Insurance Manager
Royal Cover Ltd
2016.12 - 2025.04
- Developed and implemented insurance policies that reduced claims by 10% while maintaining customer satisfaction.
- Investigated and assessed property, life, and health insurance claims.
- Worked directly with clients to resolve disputes and ensure fair compensation.
- Processed claims efficiently, ensuring adherence to company guidelines and industry regulations.
- Maintained a 98% customer satisfaction rating through effective communication and claim resolutions.
- Managed high-value claims, ensuring quick resolution and minimizing company risk exposure.
- Conducted risk assessments and provided strategic recommendations to senior management for policy updates.
Education
Certificate - Insurance
Chartered Insurance Institute
2022.07 - 2023.08
Diploma - Business
NCC Education
2021.06 - 2022.06
Higher Certificate - Business Management
Regent Business School
2025.03 - 2025.04
Skills
- Microsoft Excel
- Power BI
- Data Analysis
- Insurance Software
- Negotiation
- Conflict Resolution
- Regulatory Knowledge
- Financial Services Commission
Hobbies
- Part time Humorist / Actor
- Musical Artist
- Social Activities
- Reading
Timeline
Higher Certificate - Business Management
Regent Business School
2025.03 - 2025.04
Certificate - Insurance
Chartered Insurance Institute
2022.07 - 2023.08
Diploma - Business
NCC Education
2021.06 - 2022.06
Insurance Manager
Royal Cover Ltd
2016.12 - 2025.04