Priska Fricot-Rosette
Paturau Road, Trou D'Eau Douce
Summary
Proven Customer Service Representative at The Mauritius Commercial Bank, adept in complaint resolution and product knowledge. Elevated customer satisfaction through exceptional service and problem-solving abilities. Skilled in staff training, ensuring high productivity and service standards. Prioritizes customer needs efficiently, demonstrating outstanding active listening and prioritization skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
The Mauritius Commercial Bank
Mauritius
07.2013 - Current
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Loretto College of Port Louis
Port LouisSkills
- Complaint resolution
- Scheduling
- Product Knowledge
- Problem-solving abilities
- Active Listening
- Prioritization
- Product and service solutions
- Staff education and training
- Complaint Handling
- Customer Service
- Key holder experience
Timeline
Customer Service Representative
The Mauritius Commercial Bank
07.2013 - Current
Loretto College of Port Louis