Prisha Kowlesser
Vacoas,Mauritius
Summary
Charismatic individual with natural ability to connect with people and create memorable experiences. Demonstrates excellent communication and problem-solving skills. Committed to enhancing guest satisfaction and fostering positive relationships to drive continuous improvement in service quality.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Guest relations supervisor
The oberoi Mauritius
Vacoas, Mauritius
02.2021 - Current
Responsibilities
1. Enhanced guest satisfaction by addressing their queries and concerns.
2. Trained new staff members for improved customer service delivery.
3. Managed reception operations ensuring smooth check-ins and check-outs.
4. Coordinated with other departments such as housekeeping and maintenance for timely room readiness.
5. Develop strong relationships with regular clients.
6. Used opera software to fill up guests information.
Education
Bachelor - hotel management
Vatel Mauritius
Mauritius 01.2017 - 01.2020
Skills
skills
1 Health and safety compliance
2 Attention to detail
3 Leadership
4 Team motivation
5 staff development
6 Software knowledge
Timeline
Guest relations supervisor
The oberoi Mauritius
02.2021 - Current
Bachelor - hotel management
Vatel Mauritius
01.2017 - 01.2020
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