Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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PRICILLA CHOWRIMOOTOO

PRICILLA CHOWRIMOOTOO

Pointe aux sables

Summary

Dynamic banking professional with extensive experience at Bank One Ltd, excelling in sales management and client relationship building. Proven track record of exceeding sales targets and enhancing customer satisfaction through effective problem-solving and team leadership. Committed to integrity and professionalism, driving operational success and fostering a positive work environment.

Overview

16
16
years of professional experience

Work History

Branch Manager

Bank One Ltd
07.2024 - Current
  • Conducted regular performance reviews for all employees in the branch.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Assisted other branches when needed during peak periods or special projects.

Acting Branch Manager

Bank One Ltd
03.2024 - 06.2024
  • Oversaw daily branch operations, managing cash, security, and compliance with banking regulations.
  • Ensured high customer satisfaction by addressing client needs and resolving issues promptly.
  • Managed branch staff to cultivate a positive and productive work environment.
  • Delivered personalized banking solutions tailored to individual client requirements.

Sales Relationship Officer

Bank One Ltd
08.2021 - 02.2024
  • Cultivated and sustained relationships with clients to ensure loyalty and satisfaction.
  • Exceeded individual and team sales targets through effective strategies.
  • Conducted market research to uncover new business opportunities and client segments.
  • Utilized CRM software to manage client information and monitor sales activities.
  • Prepared and delivered presentations on banking products to prospective clients.
  • Resolved client inquiries and complaints promptly, ensuring satisfactory outcomes.

Support Officer

Bank One Ltd
01.2020 - 08.2021
  • Delivered frontline support to customers by resolving inquiries and issues.
  • Ensured positive customer experiences through effective service and guidance.
  • Processed diverse financial transactions while adhering to banking regulations.
  • Assisted sales team in identifying customer needs and cross-selling banking products.
  • Supported daily administrative tasks, including data entry and account maintenance.
  • Provided technical assistance for online banking platforms and troubleshooting services.
  • Facilitated appointments for relationship managers based on customer needs.

Assistant Branch Manager

Bank One Ltd
02.2015 - 12.2019
  • Supervised and mentored branch staff, including tellers and customer service agents.
  • Resolved complex customer issues to ensure high levels of satisfaction.
  • Supported branch manager in developing and executing effective sales strategies.
  • Motivated sales team to exceed targets through cross-selling and up-selling initiatives.
  • Oversaw daily branch operations, ensuring compliance with banking regulations and security protocols.
  • Monitored adherence to regulatory requirements and internal risk management policies.
  • Prepared financial reports to evaluate branch performance effectively.
  • Managed administrative tasks, including scheduling and maintaining branch supplies for operational efficiency.

Cashier & Customer Service Agent

Bank One Ltd
10.2010 - 01.2015
  • Accurately processed transactions, including cash deposits, withdrawals, transfers, and loan payments.
  • Delivered professional service to customers by addressing inquiries and resolving issues.
  • Managed cash drawers to maintain accuracy and security within branch operations.
  • Ensured compliance with banking regulations, policies, and procedures for all transactions.

Trainee

BCP Bank
11.2009 - 08.2010
  • Delivered frontline support by addressing inquiries, resolving issues, and guiding customers on banking products.
  • Processed various financial transactions and payments efficiently.
  • Assisted sales team in identifying customer needs and cross-selling banking products.
  • Managed daily administrative tasks including data entry, document processing, and record-keeping.
  • Scheduled appointments for relationship managers to enhance client connections.

Education

MBA - Leadership And Strategy

College De Paris
France
02-2026

Certificate - Operational Risk Management

Institute of Banking & Business Communication
Mumbai
01.2016

Certificate - Microsoft Office Package

Innovative and Creative Learning Ltd
01.2010

Higher School Certificate -

university of Cambridge
01.2009

Skills

  • Sales expertise
  • Client relationship management
  • Customer service
  • Team leadership
  • Time management
  • Cash handling
  • Employee oversight
  • Sales management
  • Performance evaluation
  • Relationship building
  • Communication skills
  • Problem solving
  • Organizational skills
  • Team collaboration
  • Customer orientation
  • Self-motivation
  • Adaptability
  • Integrity and professionalism

Accomplishments

    Certificate of recognition from Bank One Ltd for exceeding sales target for the year 2022

Languages

  • English, Fluent
  • French, Fluent

Timeline

Branch Manager

Bank One Ltd
07.2024 - Current

Acting Branch Manager

Bank One Ltd
03.2024 - 06.2024

Sales Relationship Officer

Bank One Ltd
08.2021 - 02.2024

Support Officer

Bank One Ltd
01.2020 - 08.2021

Assistant Branch Manager

Bank One Ltd
02.2015 - 12.2019

Cashier & Customer Service Agent

Bank One Ltd
10.2010 - 01.2015

Trainee

BCP Bank
11.2009 - 08.2010

MBA - Leadership And Strategy

College De Paris

Certificate - Operational Risk Management

Institute of Banking & Business Communication

Certificate - Microsoft Office Package

Innovative and Creative Learning Ltd

Higher School Certificate -

university of Cambridge

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