Summary
Overview
Work History
Education
Skills
Custom
Personal Information
Education
Languages
Timeline
Generic

Prerna Beenud

Goodlands

Summary

Due to past work experiences, I have learnt a great deal about customer services, how to talk to clients, how to tender to their needs, providing them as best services as possible. I am a quick learner, always keen to learn more, great team worker and ready to accept challenges and fulfill them to my best. I am honest, hardworking, trustworthy and would be a plus to your team.

Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.

Overview

7
7
years of professional experience

Work History

document indexing agent (paper trail) and mailbox (customer service)

Fin Choice Africa
04.2021 - 09.2023
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Identified recurring issues and recommended solutions for enhanced efficiency.
  • Provided feedback to management on customer trends and service improvements.
  • Responded to customer requests for products, services, and company information.

back office agent

Modero
10.2023 - 09.2024
  • Led team in executing operational strategies to enhance customer engagement and satisfaction.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.

front desk receptionist and assistant to Chiropractor

HEALTH SOLUTIONS
01.2020 - 02.2021
  • Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
  • Coordinated communication between healthcare providers and patients, enhancing service efficiency.
  • Maintained accurate patient records using electronic health record (EHR) systems to support clinical workflows.

part timer cashier

JL FOOD INDUSTRY LIMITED/PIZZA HUT
09.2018 - 08.2019
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash register operations, ensuring accuracy in cash handling and balancing.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.

part timer front desk receptionist

AZURE PARADISE
12.2018 - 01.2019
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Coordinated communication between departments to enhance guest experience and resolve inquiries promptly.
  • Oversaw scheduling of appointments and reservations, optimizing front desk efficiency and workflow.

Back Office Agent

Ocean Call Centre
10.2024 - Current
  • Managed client relationships, ensuring timely communication and resolution of inquiries.
  • Developed personalized solutions to meet client needs, enhancing overall satisfaction.
  • Collaborated with cross-functional teams to streamline service delivery processes.
  • Conducted market research to identify emerging trends and client preferences.

Education

B.A(Hons) Law And Criminal Justice(Diploma) -

University of Mauritius

HSC -

MPS Jugdambi SSS

Skills

  • Problem-solving skills
  • Customer service and care
  • Positive attitude
  • Relationship building
  • Organizational skills
  • Clear communication

Custom

Beenud.prerna98@gmail.com

Personal Information

Education

Diploma

Languages

English
Proficient (C2)
French
Proficient (C2)
Hindi
Proficient (C2)

Timeline

Back Office Agent

Ocean Call Centre
10.2024 - Current

back office agent

Modero
10.2023 - 09.2024

document indexing agent (paper trail) and mailbox (customer service)

Fin Choice Africa
04.2021 - 09.2023

front desk receptionist and assistant to Chiropractor

HEALTH SOLUTIONS
01.2020 - 02.2021

part timer front desk receptionist

AZURE PARADISE
12.2018 - 01.2019

part timer cashier

JL FOOD INDUSTRY LIMITED/PIZZA HUT
09.2018 - 08.2019

HSC -

MPS Jugdambi SSS

B.A(Hons) Law And Criminal Justice(Diploma) -

University of Mauritius

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Prerna Beenud