Preeti Surajbali
Quatre Bornes
Summary
A dynamic, self-motivated and enthusiastic professional who has been in the IT and logistics industry for nearly 18 years and has experience in
- · Software development
- · System analysis
- · Account management
- · Proposal drafting
- · Project management
- · System administration
- · Network administration
- · User acceptance testing
- · Warehouse processes and optimization
- · Stock management with ABC analysis
- · Supply chain management
- · Transport Management
- · Data warehouse
- · Data mining
- · Use of BI tools to generate dashboards
- · Team coordination.
- · Using 4 different warehouse management systems
Highly experienced in dealing with customers. Accustomed to fast-paced environments where deadlines are a priority and handling multiple jobs is the norm. Capable of judging the best way forward taking into consideration time factor, man power and the company's benefit.
Very much at ease in both managerial and technical roles. Can evolve with technology. knows how to prioritize job assignments. can work independently or in groups. has a systematic approach to problem solving.
Overview
18
18
years of professional experience
Work History
Head of Technology
Logidis Ltd
Riche Terre
07.2022 - 05.2023
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Updated project plans based on changing objectives, specifications and staff availability.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Provided company users with tech support for IT problems and account maintenance.
- Maintained knowledge of advances in information technology systems and applications.
- Managed backup, user account and helpdesk systems.
- Analyzed workflows and established priorities for daily operations.
- Met with users, vendors and technicians to determine computing requirements.
- Met with stakeholders to collaborate and resolve problems.
- Reviewed and approved project plans prior to implementation.
- Developed data security and disaster recovery procedures.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Controlled operational IT budget and expenditures within department parameters.
- Assessed data processing proposals and requirements to determine project feasibility.
- Examined metrics and prepared IT project progress reports.
Project Manager
Logidis Ltd
Riche Terre
01.2022 - 06.2022
- Led meetings with internal team members, consultants and contractors.
- Built and established strong partnerships with teams, vendors and contractors.
- Conducted periodic inspections of job sites for quality and progress.
- Prepared cost estimates for projects of varying sizes.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
Information System Manager
Mauritius Freeport Development Co Ltd
Mer Rouge
01.2020 - 12.2021
- Authored and maintained system technical documentation.
- Provided quick emergency response, troubleshooting and problem resolution.
- Maintained systems in good working order.
- Performed technical support for users via in-person, telephone and electronic means.
- Managed databases, network infrastructure and system controls.
- Managed backup, user account and helpdesk systems.
- Analyzed workflows and established priorities for daily operations.
- Provided company users with tech support for IT problems and account maintenance.
- Maintained knowledge of advances in information technology systems and applications.
- Met with users, vendors and technicians to determine computing requirements.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Met with stakeholders to collaborate and resolve problems.
- Reviewed program plans to develop and coordinate activities.
- Reviewed and approved project plans prior to implementation.
- Developed data security and disaster recovery procedures.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Assessed data processing proposals and requirements to determine project feasibility.
- Examined metrics and prepared IT project progress reports.
- Created centralized management capability by integrating warehouse management software applications.
IT Manager
Mauritius Freeport Development Co Ltd
Mer Rouge
10.2015 - 12.2019
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Identified and acted on opportunities to improve and update software and systems.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Updated project plans based on changing objectives, specifications and staff availability.
- Delivered solution models and architectures to support business requirements, organization and industry standards.
- Supervised and trained [Number] computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
- Calculated agreed-upon metrics to assess system effectiveness and refine systems strategy.
- Provided company users with tech support for IT problems and account maintenance.
- Managed backup, user account and helpdesk systems.
- Procured IT resources for strategic and operational computing requirements.
- Met with users, vendors and technicians to determine computing requirements.
- Developed data security and disaster recovery procedures.
- Maintained knowledge of advances in information technology systems and applications.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Met with stakeholders to collaborate and resolve problems.
- Reviewed program plans to develop and coordinate activities.
- Analyzed workflows and established priorities for daily operations.
- Reviewed and approved project plans prior to implementation.
- Examined metrics and prepared IT project progress reports.
Operations Manager
Cybernaptics Ltd
Mer Rouge
01.2010 - 10.2015
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Contributed to proposal and contract development, negotiations and meetings.
- Controlled departmental facilities use and approved requests for repairs or improvements.
System Analyst
Cybernaptics Ltd
Mer Rouge
03.2009 - 01.2010
- Coordinated installation of updated computer programs and systems.
- Troubleshot and resolved problems with programs and systems.
- Executed testing strategies to improve systems, databases and processing techniques.
- Developed streamlined task system to provide more effective workflows for both peers and management staff.
- Expanded systems with new features and structural components.
- Developed and managed project plans while providing status updates to management.
- Revamped existing system to improve functionality or repurpose for new requirements.
- Prepared and presented technical proposals for clients.
- Tested newly installed programs and applications to validate operability.
- Maintained and created user account profiles and passwords, facilitating company-wide security.
- Defined application problems by consulting with clients to evaluate procedures and processes.
- Developed solutions by preparing and evaluating alternative workflow options.
- Researched and evaluated technology solutions and presented recommendations for improved system operations.
Analyst Programmer
Mauritius Freeport Development Co Ltd
Mer Rouge
11.2005 - 02.2009
- Leveraged multiple programming languages to develop applications for various platforms.
- Implemented and tested enhancement feature requests to improve product functionality and extend performance.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Oversaw each project's technical requirements and completed every milestone on time.
- Tackled development tasks based on system requirements and documented approaches.
- Refactored legacy code to drive system architecture improvement.
- Met with stakeholders, product teams and customers throughout system development lifecycle.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Uncovered system issues by troubleshooting hardware and testing code at project intervals.
- Initiated efforts to migrate legacy applications to [Software] platform.
Education
Attestation De Participation - Optimiser La Performance Des Entrepots
Simera
11.2021
Certification - ITIL Foundation
Axelos
11.2020
Attendance - Cisco Certified Network Associate
University Of Mauritius
Reduit07.2014
Post Graduate Diploma - Business Administration
University of Mauritius
11.2011
BSc(Hons) - Software Engineering
University of Technology Mauritius
La Tour Koenig10.2005
Languages
French, English
First Language
Hindi
Intermediate
B1
Timeline
Head of Technology
Logidis Ltd
07.2022 - 05.2023
Project Manager
Logidis Ltd
01.2022 - 06.2022
Information System Manager
Mauritius Freeport Development Co Ltd
01.2020 - 12.2021
IT Manager
Mauritius Freeport Development Co Ltd
10.2015 - 12.2019
Operations Manager
Cybernaptics Ltd
01.2010 - 10.2015
System Analyst
Cybernaptics Ltd
03.2009 - 01.2010
Analyst Programmer
Mauritius Freeport Development Co Ltd
11.2005 - 02.2009
Attestation De Participation - Optimiser La Performance Des Entrepots
Simera
Certification - ITIL Foundation
Axelos
Attendance - Cisco Certified Network Associate
University Of Mauritius
Post Graduate Diploma - Business Administration
University of Mauritius
BSc(Hons) - Software Engineering
University of Technology Mauritius
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