Pravish Caullee
Quatre Bornes,PW
Summary
Dynamic and results-oriented Customer Experience and Operations Leader with over 15 years of progressive expertise and more than 7 years in leadership roles. Proven expertise in team leadership, operational strategy, customer satisfaction, and continuous improvement. Strong communicator and collaborator, experienced in managing cross-functional teams and aligning support operations with business goals. Adept at driving efficiencies, improving KPIs, and fostering employee engagement in high-performance environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Tax Filing and Delivery Manager
Dayforce Inc.
Ebene, Ebene
11.2022 - Current
- Manage comprehensive tax filing processes for U.S.-based clients, ensuring precision, adherence to regulations, and punctual delivery across federal, state, and local jurisdictions.
- Oversee cross-functional team tasked with tax data validation, audit reviews, and submission processes; enhanced team efficiency by 25% through streamlined workflows.
- Coordinate delivery timelines for payroll-related tax filings, guaranteeing adherence to client and regulatory requirements
- Established comprehensive quality control processes, achieving a 30% annual reduction in filing errors
- Collaborate with internal stakeholders (Payroll, Compliance, Technical Services) and external authorities to address discrepancies and guarantee smooth tax operations.
- Established training programs and knowledge bases for new hires and junior staff, enhancing onboarding speed and process comprehension.
- Execute regular process evaluations and risk assessments to secure compliance with SOX controls and audit preparedness
- Collaborate with technology teams to deploy automation tools that enhanced reporting turnaround time and minimized manual interventions
- Report weekly performance metrics and compliance status updates to executive leadership.
Benefits Manager
Dayforce Inc.
Ebene, Ebene
06.2018 - 11.2022
- Manage administration and strategic direction of employee benefits programs, including health, dental, vision, life insurance, retirement plans, and wellness initiatives.
- Maintaining accuracy and compliance in delivery of benefits services.
- Assess and address benefits-related risks through implementation of proactive policies, compliance measures, and corrective action plans.
- Oversee timely and precise management of benefits service levels, vendor relationships, and contract deliverables.
- Perform comprehensive root cause analyses to address benefit issues and guarantee sustainable process enhancements.
- Establish and evaluate key performance metrics to gauge program effectiveness and uncover optimization opportunities.
- Facilitate annual open enrollment procedures, integrating vendor management, employee engagement, and system preparedness.
- Facilitate team members’ professional development via performance reviews, career coaching, and training plans.
- Lead regular team meetings fostering collaboration, transparency, and alignment with organizational goals.
- Oversee departmental budget for benefits operations, encompassing transportation benefits and overtime expenses.
- Compile and deliver reports, analytics, and strategic insights to senior management for informed planning and decision-making.
Technical Implementation Consultant
Dayforce Inc.
Ebene, Ebene
12.2015 - 06.2018
- Executed technical implementation of client solutions, emphasizing development and delivery of custom data file integrations and system interfaces.
- Engage with clients to collect technical requirements and convert into scalable, maintainable integration solutions.
- Design, develop, and test inbound/outbound data file transfers using formats such as XML, JSON, EDI, CSV, and flat files.
- Collaborate with cross-functional teams (Product, Engineering, QA, Client Success) to ensure timely execution of implementations and minimize implementation time by 15%
- Conduct mapping and transformation of data fields to meet system specifications and compliance standards.
- Resolve interface issues, conduct root cause analysis, and implement fixes and enhancements in collaboration with technical support teams.
Operations Team Leader – US Health & Welfare
Dayforce Inc.
Ebene, Ebene
08.2015 - 12.2015
- Oversaw daily functions for U.S. Health & Welfare benefits team, guaranteeing steady service delivery and outstanding customer satisfaction.
- Analyzed key performance indicators (KPIs) and service level agreements (SLAs), promoting performance and process enhancements.
- Enhanced employee engagement through targeted coaching, structured training plans, and effective team-building initiatives
- Conducted KPI monitoring, RCA reviews, and continuous improvement activities.
- Collaborated with U.S. stakeholders and local leadership to sustain service consistency
- Analyzed team performance metrics for Service Delivery Manager, emphasizing trends and areas for improvement.
Senior Associate Roles (Various)
Dayforce Inc.
Ebene, Ebene
04.2010 - 08.2015
- Developed access-based tracking and reporting tools for benefits and tax processing.
- Optimized internal workflows utilizing custom metrics and automation
- Functioned as main offshore contact enhancing collaboration between client and internal stakeholders.
- Facilitated training and mentorship for junior staff across multiple teams and projects
US Tax Administrator
Dayforce Inc.
Ebene, Ebene
03.2009 - 04.2010
- Audited client records and accurately configured tax codes based on specific U.S. State and federal tax requirements.
- Ensured timely and accurate completion of all tax setup requests, maintaining a strong focus on customer satisfaction.
- Consistently exceeded individual and team Service Level Agreements (SLAs), contributing to overall operational efficiency.
Education
Bachelor of Science - Computer Applications
University of Mauritius
Mauritius07-2014
Higher School Certificate -
Royal College Curepipe
Mauritius12-2006
School Certificate -
Sir A.R Mohamed State Secondary School
Mauritius12-2003
Skills
- Strategic operations management
- Team leadership and development
- US tax compliance
- Customer experience optimization
- Service delivery management
- Continuous improvement methodologies
- Process standardization and automation
- Stakeholder management
- Budget control
- Programming in C#, Java, Python, and JavaScript
- Web development with React, Nodejs, and HTML5
- Tools including Git and Power BI
- Database management with MySQL and PostgreSQL
Certification
- Lean Six Sigma
- Leadership or Management Training Programs
- Agile Scrum Course
- C# Course
- Quality Tool Training.
- Business Excellence DMAIC Training
- First Aid Training.
- Concours secondaire de l'Alliance française
- Customer Service Training.
- Effective Listening and Communication Training.
- Manager Essentials 3.0
References
Available upon request.
Languages
Creole
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Tax Filing and Delivery Manager
Dayforce Inc.
11.2022 - Current
Benefits Manager
Dayforce Inc.
06.2018 - 11.2022
Technical Implementation Consultant
Dayforce Inc.
12.2015 - 06.2018
Operations Team Leader – US Health & Welfare
Dayforce Inc.
08.2015 - 12.2015
Senior Associate Roles (Various)
Dayforce Inc.
04.2010 - 08.2015
US Tax Administrator
Dayforce Inc.
03.2009 - 04.2010
Bachelor of Science - Computer Applications
University of Mauritius
Higher School Certificate -
Royal College Curepipe
School Certificate -
Sir A.R Mohamed State Secondary School
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