Dynamic and results-oriented Customer Experience and Operations Leader with over 15 years of progressive expertise and more than 7 years in leadership roles. Proven expertise in team leadership, operational strategy, customer satisfaction, and continuous improvement. Strong communicator and collaborator, experienced in managing cross-functional teams and aligning support operations with business goals. Adept at driving efficiencies, improving KPIs, and fostering employee engagement in high-performance environments.
Available upon request.