Hi, I’m
Pratish Poheeth
Remote Customer Support Specialist
Rose Belle,GP
Summary
Dynamic Customer Support Officer with a proven track record at TOPHIVE LTD, enhancing client retention through exceptional complaint resolution and teamwork. Leveraged CRM software to analyze customer inquiries, driving proactive solutions and achieving high satisfaction ratings. Recognized for fostering a positive work environment and exceeding performance targets consistently.
Developed strong communication and problem-solving skills in fast-paced, customer-focused environment. Demonstrated ability to manage and resolve customer issues efficiently and effectively. Seeking to transition into new field, leveraging these transferable skills to make positive impact.
Overview
1
year of professional experience
2
years of post-secondary education
Work History
[TOPHIVE LTD]
Customer Support Officer
07.2024 - Current
Job overview
- Championed a customer-first culture within the support team, resulting in higher overall satisfaction levels and increased client retention rates.
- Contributed positively to the organization''s online reputation by promptly addressing negative reviews or comments from dissatisfied customers.
- Spearheaded initiatives to improve departmental communication, fostering a positive work environment.
- Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.
- Utilized data-driven insights to identify patterns in customer inquiries, allowing for more effective resource allocation within the support team.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Exceeded performance targets consistently by adopting a proactive approach towards addressing client concerns before escalation was necessary.
- Provided exceptional service by tailoring solutions based on individual customer needs and preferences.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
Education
(ABE UK)UNITED KINGDOM
FOUNDATION DIPLOMAS from Businesss Management
01.2023 - 12.2024
Skills
- Complaint handling
- CRM software
- Quality control
- Complaint resolution
- Retail operations management
- Teamwork
- Problem-solving
- Problem-solving skills
- Organizational skills
- Team collaboration
- Teamwork skills
- Microsoft office
Languages
English
Upper intermediate (B2)
French
Elementary (A2)
Kreole
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Support Officer
[TOPHIVE LTD]
07.2024 - Current
(ABE UK)
FOUNDATION DIPLOMAS from Businesss Management
01.2023 - 12.2024
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