Pratish Bholanauth
Vacoas
Summary
Ambitious and highly motivated IT Support Engineer with strong experience in service desk operations, system administration, and end-user support across international environments. Demonstrated ability to work under pressure and manage multiple tasks efficiently. Frequently acknowledged by senior management for contributions and performance. Keen to further contribute technical expertise and problem-solving skills within a dynamic IT environment.
Overview
16
16
years of professional experience
Work history
Senior IT Engineer
SD Worx Mauritius
2017.05 - 2026.05
- Provide IT support across multiple regions (Mauritius, France, Belgium, UK)
- Handle incidents and service requests via ServiceNow / Cherwell
- Install, patch, upgrade, and maintain operating systems and enterprise software
- SharePoint Administrator – manage sites, permissions, libraries, and access control
- Microsoft Teams Administrator – user support, Teams configuration, and collaboration governance
- Cloud Applications Management – support and administration of enterprise SaaS applications
- Microsoft Entra ID (Azure AD) Management – user accounts, groups, access, and identity administration
- Power Platform exposure, including Power Apps support and administration
- Migration projects from local drives to SharePoint Online, including data structuring and access validation
- Ensure business continuity through timely incident resolution and proactive system support
IT Engineer
BDO Solutions
2017.01 - 2017.05
- Provided first-line IT support for BDO Canada
- Handled service desk and IT-related incidents
- Assisted users with hardware, software, and account-related issues
- Ensured adherence to IT service processes and SLAs
Supervisor
Highway Express
2010.10 - 2011.02
- Planned and coordinated transport arrangements for hotels in Mauritius
- Assisted in operational supervision and logistics coordination
Education
Active Directory & Group Policy Lab
CCNA - Cisco Certified Networking Associates
IC3 - Internet and Computing Core Certification
Office 365 Administration
Service Desk Certification
Skills
- Active Directory & Group Policy
- Agile way of working
- Cloud Apps (enterprise SaaS support & administration)
- Cybersecurity fundamentals
- IoT fundamentals
- Microsoft 365 / Office 365 Administration
- Microsoft Entra ID (Azure AD) – user & identity management
- Microsoft Teams – user support, collaboration, governance
- NDG Linux (Introduction)
- Networking fundamentals (CCNA level)
- ServiceNow, Cherwell, RightNow ticketing systems
- ShareGate – SharePoint migration & reporting
- SharePoint Online (Site access, permissions, collaboration)
- Software & hardware troubleshooting
- VPN Technologies – remote access & connectivity support
- Windows Server
Timeline
Senior IT Engineer
SD Worx Mauritius
2017.05 - 2026.05
IT Engineer
BDO Solutions
2017.01 - 2017.05
Supervisor
Highway Express
2010.10 - 2011.02
Active Directory & Group Policy Lab
CCNA - Cisco Certified Networking Associates
IC3 - Internet and Computing Core Certification
Office 365 Administration
Service Desk Certification