Prashant Rajcoomar
Lot 106 Morc. Mon Reve, Camp Ithier, Flacq
Summary
Expert Sommelier with strong track record of success in running efficient and profitable operations. Equipped with necessary abilities and knowledge to revitalize business and increase market share with proven strategies and innovative mindset focused on effective promotion and customer relations. Superior knowledge of wine, spirits and cocktails desired by guests. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Sommelier
Silversea Cruise Line
10.2023 - Current
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
- Provided exceptional customer service by promptly addressing any issues or concerns regarding wine choices, ensuring a memorable dining experience.
Sommelier
Constance Belle Mare Plage
02.2016 - 10.2023
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Set up wine tastings to bring in business and promote special offerings.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Directed teams to keep workstations clean and neat for professional customer appeal.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Traveled to vineyards to discover obscure vintages and varieties and better understand winemaking process.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Kept track of event finances, initial deposits, due payments and final balances.
Sommelier
Constance Ephelia
09.2022 - 10.2022
Sommelier
Le Chambard Hotel Restaurant
08.2018 - 09.2018
Sommelier
Constance Lemuria
06.2017 - 07.2017
Waiter
Ambre Hotel Sun Resort
01.2015 - 01.2016
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Wine And Spirit Education Trust (WSET L2)
IWEC
Cape Town, South Africa09.2023
Prise En Charge Et Commercialisation En Restaurant -
Constance Hospitality Training Centre
France08.2019
National Certificate Level 3 - Restaurant And Bar Services
Constance Hospitality Training Centre
Mauritius07.2019
Maître D'hôtel Et Arts De La Table -
SAF
France06.2019
Bright Level 1 -
Constance Hospitality Training Centre
Mauritius2019
Sommelier Course -
Constance Hospitality Training Centre
Mauritius2017
SC -
Mahatma Gandhi State Secondary School
Flacq10.2013
IC3 Program -
Mahatma Gandhi State Secondary School
Flacq10.2010
Skills
- Menu Memorization and Presentation
- Warm and Friendly
- Conflict and Complaint Resolution
- Verbal and Written Communication
- Staff Training
- High Volume Dining
- Reliable and Responsible
- Inventory Management
- Valid Food Handlers Certification
- Multitasking and Prioritization
- Adaptable and Flexible
- Detail-Oriented
Languages
Mauritian Creole
Native language
French
Proficient
C2
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Sommelier
Silversea Cruise Line
10.2023 - Current
Sommelier
Constance Ephelia
09.2022 - 10.2022
Sommelier
Le Chambard Hotel Restaurant
08.2018 - 09.2018
Sommelier
Constance Lemuria
06.2017 - 07.2017
Sommelier
Constance Belle Mare Plage
02.2016 - 10.2023
Waiter
Ambre Hotel Sun Resort
01.2015 - 01.2016
Wine And Spirit Education Trust (WSET L2)
IWEC
Prise En Charge Et Commercialisation En Restaurant -
Constance Hospitality Training Centre
National Certificate Level 3 - Restaurant And Bar Services
Constance Hospitality Training Centre
Maître D'hôtel Et Arts De La Table -
SAF
Bright Level 1 -
Constance Hospitality Training Centre
Sommelier Course -
Constance Hospitality Training Centre
SC -
Mahatma Gandhi State Secondary School
IC3 Program -
Mahatma Gandhi State Secondary School
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