Prajna Daisy Runjeet
School Lane Savanne Road Nouvelle France,PW
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HR CLERK
J KALACHAND
Pailles
01.2024 - Current
- Reviewed and updated employee records in HR database.
- Assisted with recruitment process, including posting job adverts and scheduling interviews.
- Collaborated with hiring managers to develop job descriptions for new roles.
- Conducted reference checks for potential candidates.
- Maintained personnel files according to legal requirements and company policies.
- Ensured compliance with all applicable employment laws and regulations.
- Prepared offer letters, contracts, onboarding documents and other related paperwork for new employees.
- Organized orientation sessions for new hires, providing them with necessary information about the organization's policies and procedures.
- Monitored attendance records of staff members.
- Performed general administrative duties such as filing documents, typing correspondence, photocopying.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Maintained human resources records by processing applications and resumes.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Processed, verified and maintained personnel-related documentation.
- Examined employee files to answer inquiries and provide information for personnel actions.
- Interviewed job applicants to obtain and verify information for screening and evaluation.
- Conducted candidate interviews to gain additional insight into professional background and skill set.
Guest Relation Assistant
SHANDRANI beachcomber resort and Spa
Le Chaland, Blu Bay
06.2023 - 01.2024
- Greeted guests in a professional and friendly manner.
- Provided information about the hotel, local attractions and services to guests.
- Handled guest inquiries, requests and complaints in an efficient and courteous manner.
- Assisted with check-in and check-out procedures for guests.
- Upsold additional amenities when appropriate.
- Monitored guest satisfaction levels through surveys and feedback forms.
- Ensured proper security measures were taken for each guest's belongings during their stay.
- Conducted regular inspections of the front desk area to ensure cleanliness and safety standards were met.
- Responded promptly to emails from guests regarding their reservations or other inquiries.
- Answered incoming calls from guests in a polite, helpful manner.
- Collaborated with other departments within the hotel to provide quality service to customers.
- Participated in team meetings to discuss new initiatives or strategies for improving customer service.
- Assisted with training new staff members on customer service policies and procedures.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Offered guests beverages and refreshments upon check-in.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Made reservations for spa treatments, restaurants and golf tee times.
- Placed orders for and picked up flowers for guests.
Buffet Attendant
MSC Preziosa
10.2021 - 06.2022
- Assisted customers in selecting items from the buffet line.
- Ensured that all food items were displayed attractively on the buffet table.
- Greeted guests, provided menus, and answered questions regarding food items.
- Replenished food items as needed throughout shift to maintain a full and attractive display.
- Maintained cleanliness of work area and equipment by wiping down surfaces, disposing of trash, and cleaning spills promptly.
- Monitored dining room for empty tables or dirty dishes needing attention.
- Cleaned tables between seating's; removed used plates and utensils from tables.
- Followed all safety guidelines when handling hot foods or sharp objects.
- Provided friendly customer service while interacting with guests.
- Organized storage areas by properly labeling containers of ingredients or supplies.
- Adhered to all sanitation regulations when preparing meals or cleaning kitchen areas.
- Utilized knowledge of menu items to answer questions about ingredients or preparation methods.
- Communicated effectively with colleagues in order to coordinate meal preparations efficiently during busy shifts.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Assisted team members with cleaning designated areas, delivering beverages and restocking buffet dishes.
- Guided guests about general buffet arrangement and provided assistance locating dishes .
- Assisted in maintaining cleanliness of dining area to meet health and safety standards.
- Welcomed guests to dining area and established warm and friendly rapport.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Scrubbed and polished counters to remove debris and food.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Internship-Housekeeping Department
SO Sofitel Mauritius
Beau Champs, Bel Ombre
12.2019 - 01.2020
- Assisted guests with their laundry needs by providing instructions and assistance in using the laundry machines.
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Stocked linen closets with fresh linens and supplies.
- Responded to guest requests for extra towels, blankets or other items.
- Replenished amenities such as soaps, shampoos and toiletries in guest rooms.
- Checked inventory of cleaning supplies and ordered more when needed.
- Inspected each room after housekeeping staff completed their work.
- Greeted guests upon arrival to provide them with a pleasant welcome experience.
- Removed garbage from trash containers in public areas and guest rooms on a regular basis.
- Reported any maintenance issues to the manager immediately for resolution.
- Changed bed sheets daily according to hotel standards and procedures.
- Cleaned windowsills, mirrors and fixtures in bathrooms as part of daily duties.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Reported damage or theft of hotel property to management.
- Sorted and counted linens and organized in storage areas.
Internship-Food and Beverage Department
Shandrani beachcomber resort and Spa
Le Chaland, Blu Bay
07.2019 - 08.2019
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Inspected dishes for cleanliness before serving them to customers.
- Maintained a positive attitude towards coworkers and customers at all times.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Stocked service stations with ice, napkins and straws.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Supported serving staff in delivering accurate and well-presented food orders.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
Bsc (Hons) in Management Top UP -
Open University of Mauritius
Reduit09.2023
High School Diploma -
Ecole Hoteliere Sir Gaetan Duval/
Rose Hill11.2021
Some College (No Degree) - Higher School Certificate
Loreto College Curepipe
Curepipe11-2021
General Certificate of Education -
Cambridge International Examination
Mauritius07.2017
Some College (No Degree) - School Certificate
Loreto College Curepipe
Curepipe11-2016
Some College (No Degree) - Certificate of Primary Education Examination
PCK Aryan Vedic Hindu Aided School
Vacoas10-2011
Skills
- Dining customer service
- Collaborative
- Adaptability skills
- Service prioritisation
- Organising skills
- Time Management skills
- Effective customer upselling
- Workload prioritization
- Employee Surveys
- Employment law knowledge
- Background Checks
- Organizational Development
- Pre-Employment Screening
- Recruiting
- Confidential Document Control
Certification
- STCW-Crisis management and human behaviour course
- STCW - crowd management & safety training for personnel providing direct services to passengers in passenger spaces course
- STCW-basic safety training course, personal survival techniques, fire prevention and fire fighting, elementary first aid, personal safety and social responsibilities
- STCW-Security Awareness training
- Concours de langue francaise
Languages
- ENGLISH
- FRENCH
- HINDI
Hobbies and Interests
- VOLUNTEERING
- TRAVEL
- LEARNING LANGUAGES
Accomplishments
Participation in The Duke of Edinburgh’s International Award (bronze)
Participation in SEM Young Investor Award organized by the Stock Exchange of mauritius
part of an environmental group called LCC Go Green at loreto college curepipe
Languages
French
First Language
English
Intermediate (B1)
B1
Hindi
Beginner
A1
References
References available upon request.
Timeline
HR CLERK
J KALACHAND
01.2024 - Current
Guest Relation Assistant
SHANDRANI beachcomber resort and Spa
06.2023 - 01.2024
Buffet Attendant
MSC Preziosa
10.2021 - 06.2022
Internship-Housekeeping Department
SO Sofitel Mauritius
12.2019 - 01.2020
Internship-Food and Beverage Department
Shandrani beachcomber resort and Spa
07.2019 - 08.2019
Bsc (Hons) in Management Top UP -
Open University of Mauritius
High School Diploma -
Ecole Hoteliere Sir Gaetan Duval/
Some College (No Degree) - Higher School Certificate
Loreto College Curepipe
General Certificate of Education -
Cambridge International Examination
Some College (No Degree) - School Certificate
Loreto College Curepipe
Some College (No Degree) - Certificate of Primary Education Examination
PCK Aryan Vedic Hindu Aided School
- STCW-Crisis management and human behaviour course
- STCW - crowd management & safety training for personnel providing direct services to passengers in passenger spaces course
- STCW-basic safety training course, personal survival techniques, fire prevention and fire fighting, elementary first aid, personal safety and social responsibilities
- STCW-Security Awareness training
- Concours de langue francaise
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