Freelance Task Force Agent
CIM Financial Services Ltd
12.2023 - 01.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation.
- resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Adopted customer feedback in process and system improvement initiatives.
- Used computer system to provide credits to customers and gathering private information.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Reviewed and executed confidential documents, contracts and disclosures.
