Pounitnath Keerpal
Vacoas
Summary
Dynamic and detail-oriented professional with a proven track record at IKCS LTD, excelling in accurate invoicing and overcoming discrepancies. Skilled in resolving issues and leveraging emotional intelligence to enhance customer experiences. Bilingual in French and English, I thrive in collaborative environments, ensuring client satisfaction through effective communication and problem-solving. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Invoicing Clerk
IKCS LTD
Quatre Bornes
05.2024 - 04.2025
- Executed monthly scheduling of tasks to ensure timely completion and adherence to deadlines.
- Maintained high accuracy in invoice amounts, reducing discrepancies significantly.
- Utilised analytical skills to identify and resolve inaccuracies in invoice processing.
- Demonstrated structured and detail-oriented approach in managing complex invoicing tasks.
Customer Service Representative
Movate
Ebene
01.2024 - 04.2024
- Developed positive relationships with customers from france calling for Sixt brand through friendly interactions.
- Assisted customers with car selection, ordering, billing, returns and exchanges.
- Developed strong relationships with customers by providing personalized assistance and support.
Airline Customer Service Agent
Blueconnect LTD
Quatre Bornes
05.2019 - 04.2023
- Receive calls for big brands of airline companies such as Air France, KLM and Delta Airlines daily and verify cancellations or any updates relevant to the actual situation prevailing regarding the aviation industry.
- Our loyal Air France airline customers call us to rebook and make last-minute upgrades.
- Problem-solving is key in providing the best alternatives to clients.
- Email superiors so they can intervene with our overseas clients to resolve a pending case. E.g. No shows, cancellations, or refunds.
- Responsible for ensuring all payment transactions are processed correctly before issuing tickets.
- Performed check-in procedures for both domestic and international flights.
- Assisted passengers with special needs, such as wheelchairs or unaccompanied minors.
- Answer customers' queries through emails, phone or chats.
Pharmacy Assistant
IBL
Trianon
01.2018 - 11.2018
- Communication and pharmaceutical field
- Take customer queries to the pharmacist to find the correct medicines relevant to the disease.
- Accept face-to-face payments.
- Labelling medicines and reading prescriptions.
- Accepting customer complaints and finding techniques to reply professionally.
BPO Officer
Blissful Concept
Ebene
05.2014 - 12.2017
- Conducted outbound calls to update contact details for Municipal Council across all towns in France.
- Represented organization at external events and conferences.
- Monitored operational performance metrics for customer care agents supporting Canal Plus brand.
- Reported on performance metrics to enhance call center efficiency.
Customer Service Representative
EURO CRM
Moka
04.2008 - 04.2014
- Customer service-based industry
- Giving information and receiving queries over the phone
- On site language trainings
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
Tele-conseiller
Infinity
Ebene
07.2007 - 01.2008
- Executed outbound calls to prospects, securing sales of mobile phones and internet services.
- Conducted follow-up calls to assess customer satisfaction and identify new business opportunities.
- Advised clients on product selection tailored to individual requirements.
- Followed up with customers regarding order statuses and service requests.
Pharmacy Assistant
Pharmacie D'epinay
Curepipe
05.2005 - 06.2007
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Managed inventory levels of medications and supplies.
- Greeted customers upon arrival at the pharmacy counter.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
Pharmacy Assistant
Pharmacie du Port
Port Louis
04.2004 - 03.2005
- Monitored stock levels for prescription and over-the-counter medications to ensure availability.
- Tracked expiration dates for all drugs, discarding expired items per regulations.
- Provided guidance on selection of over-the-counter medications and supplements to optimize customer choices.
- Responded to customer inquiries regarding drug interactions, side effects, and dosage instructions.
Education
Bachelor of Arts - English Language
Open University of Mauritius
Curepipe11-2023
Foundation Courses - English, French, Sociology And Maths
Open University of Mauritius
Curepipe07-2019
DALF C1 - French
Alliance Francaise De Maurice
Port Louis03-2017
Skills
- Issue resolution
- Emotional intelligence
- Attention to detail
- Interpersonal skills
- Collaborative problem-solving
- Bilingual communication
- Resilience
- Coping strategies
- Customer service
- Ticketing systems
- Flight scheduling
- Payment processing
- Problem solving
- Effective communication
- Conflict resolution
- Customer relationship management
Languages
Creole
First Language
English
Upper Intermediate (B2)
B2
French
Upper Intermediate (B2)
B2
Timeline
Invoicing Clerk
IKCS LTD
05.2024 - 04.2025
Customer Service Representative
Movate
01.2024 - 04.2024
Airline Customer Service Agent
Blueconnect LTD
05.2019 - 04.2023
Pharmacy Assistant
IBL
01.2018 - 11.2018
BPO Officer
Blissful Concept
05.2014 - 12.2017
Customer Service Representative
EURO CRM
04.2008 - 04.2014
Tele-conseiller
Infinity
07.2007 - 01.2008
Pharmacy Assistant
Pharmacie D'epinay
05.2005 - 06.2007
Pharmacy Assistant
Pharmacie du Port
04.2004 - 03.2005
Bachelor of Arts - English Language
Open University of Mauritius
Foundation Courses - English, French, Sociology And Maths
Open University of Mauritius
DALF C1 - French
Alliance Francaise De Maurice
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