POUJA RAMBHUROSH
Phoenix
Summary
Committed to strengthening customer experiences through professionalism and positivity when answering requests and processing sales. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills.
Overview
10
10
years of professional experience
Work History
ADMINISTRATION CLERK (PART TIME)
Bahemia Co Ltd
Port Louis, Mauritius
07.2015 - 12.2015
- Assisted team members and customers in finding products
- Guided teams in product merchandising and inventory management
- Structured schedules to complete tasks and streamline workflows
- Maintained and built positive client relationships
- Use of MS Excel, MS Word and GMAIL.
Customer Service Agent
ECOMOS LIMITED
Port Louis
07.2024 - Current
- Igaming: Slot games/ Live
- KYC
- Negotiation/ Upselling/ Cross - Selling/ Converted New leads
- Cold calling non depositors/ VIP players
- Multi tasking: LiveChat/inbound/ Emails
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Investigated and resolved customer inquiries and complaints quickly.
CLIENT ACQUISITION AND CUSTOMER EXECUTIVE
Croissance Global Services
Ebene, Mauritius
02.2024 - 06.2024
- Generated Sales through new leads
- Negotiate and retain clients
- Active listening
- Build relationship with clients to invest in our products
- Stock trading/ Financial markets/Check for daily market updates
- Outbound/ emails
- Achieve Sales Target
- KYC/ AML.
TAX CUSTOMER SUPPORT SPECIALIST II
Ceridian Ltd
Ebene
03.2022 - 02.2024
- Research and Development in new projects/ tasks of the team
- Helped achieved Daily team KPI/ Quality
- Customer facing
- Worked with high profile/ difficult clients
- Calls/ Emails/ Salesforce
- Worked flexible hours.
INSOLVENCY ADVISOR
EbeneGate Ltd
Ebene, Plaine Wilhems
08.2019 - 03.2022
- Worked with team members to deliver effective customer service strategies
- Worked under the supervision of an Insolvency Practitioner
- Achieve monthly KPI Fees target
- Reviewed financial circumstance of a customer annually
- Client retention and negotiation skills
- Worked with vulnerable and difficult clients by using proper communication and empathy
- Phone inbound/ Outbound/ emails
- GDPR Regulations
- Use of office tools such as MS excel, MS word, Outlook and other software provided by the company such as JIRA and VISIONBLUE.
BUSINESS SUPPORT OFFICER I
Synaegis Co. Ltd
Ebene, Plaine Wilhems
01.2018 - 08.2019
- Effectively self-managed, delegated and prioritised work schedule
- Forex Trading/ Financial Market
- Built strong relationships with clients for retaining and investing on our products and services for trading
- Developed negotiation and selling skills to retain client
- Handled complaints and hard/ vulnerable clients
- Multitasking - Call, chat and desk
- KYC/ AML
- Worked Flexible hours
- Use of MS Word, MS excel and outlook and other softwares such as CRM and Salesforce
- Maintained Quality of work.
ASSISTANT SUPERVISOR
A.S.N Marketing LTD
St Pierre, Moka
07.2016 - 12.2017
- Managed catering business efficiently and effectively, ensuring customers received exceptional service
- Assisted supervisor in hiring processes by reviewing applications and conducting candidate meetings
- Encouraged and motivated team
- Created administrative documents and worked closely with Accountant
- Worked flexible hours.
ASSISTANT SUPERVISOR
A.S.N Marketing LTD
St Pierre, Moka
07.2016 - 12.2017
- Managed catering business efficiently and effectively, ensuring customers received exceptional service
- Assisted supervisor in hiring processes by reviewing applications and conducting candidate meetings
- Encouraged and motivated team
- Created administrative documents and worked closely with Accountant
- Worked flexible hours.
ASSISTANT STORE MANAGER
A1 Hardware
Vacoas, Mauritius
01.2015 - 06.2015
- Resolved complex customer enquiries, disputes, and complaints
- Increased sales by through detailed merchandise and customer service training
- Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections
- Fostered positive relationships with customers and suppliers.
ASSISTANT STORE MANAGER
A1 Hardware
Vacoas, Mauritius
01.2015 - 06.2015
- Resolved complex customer enquiries, disputes, and complaints
- Increased sales by through detailed merchandise and customer service training
- Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections
- Fostered positive relationships with customers and suppliers.
Education
A-Levels - undefined
G.M.D ATCHIA State College
Port Louis01.2014
Skills
- Communication skills
- Selling skills
- Team player
- Negotiation skills
- Fast learner
- Igaming
- Trading: BTC/Forex
- Time management
- Client advisory duties
- Multi tasking
References
Nadarajen, Venkatasamy, Senior Insolvency advisor, +230 5931 7336, Ebenegates
Vanisha Bekail, Manager, +230 5920 2222
Hemann Latchman, manager, +230 5706 3749
Timeline
Customer Service Agent
ECOMOS LIMITED
07.2024 - Current
CLIENT ACQUISITION AND CUSTOMER EXECUTIVE
Croissance Global Services
02.2024 - 06.2024
TAX CUSTOMER SUPPORT SPECIALIST II
Ceridian Ltd
03.2022 - 02.2024
INSOLVENCY ADVISOR
EbeneGate Ltd
08.2019 - 03.2022
BUSINESS SUPPORT OFFICER I
Synaegis Co. Ltd
01.2018 - 08.2019
ASSISTANT SUPERVISOR
A.S.N Marketing LTD
07.2016 - 12.2017
ASSISTANT SUPERVISOR
A.S.N Marketing LTD
07.2016 - 12.2017
ADMINISTRATION CLERK (PART TIME)
Bahemia Co Ltd
07.2015 - 12.2015
ASSISTANT STORE MANAGER
A1 Hardware
01.2015 - 06.2015
ASSISTANT STORE MANAGER
A1 Hardware
01.2015 - 06.2015
A-Levels - undefined
G.M.D ATCHIA State College