Poojha Bissoon Shiboo
Morc St Andre
Summary
Dynamic leader with a proven track record at XEFI Center (Mauritius), adept in problem-solving and communication. Skilled in guiding teams to exceed performance goals and excelling under pressure. Expertise in operational management and content optimization, showcasing analytical prowess and team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
XEFI Center (Mauritius)
05.2022 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Trained new employees on company policies, job duties, and performance expectations.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Acting Manager
April Mon Assurance
12.2022 - 05.2023
- Processing payroll, Operation Management, Tracking Goals and performance
- Executed various administrative responsibilities.
Freelance Content Writer
Page Strategy LTD
12.2022 - 05.2023
- Used targeted keywords to optimize web pages for maximum visibility (English and French)
- Managed multiple tasks simultaneously, adhering to strict deadlines.
- Wrote for website like Monfairepart.fr, MOJO Mobile Application, clinic.fr and so on.
Formatrice et Contrôle Qualité
April Mon Assurance
04.2019 - 05.2022
- Trained new entrants on service and product features.
- Collaborated closely with senior management.
Data Administrator (Gestionnaire Back Office)
April Mon Assurance
08.2016 - 03.2019
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
Conseillère En Assurance
Axa Customer Service
07.2015 - 08.2016
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Provided quotes on various types of insurance policies.
Education
Diploma - Community Services Work
Charles Telfair Institude
06.2019
Certificate 3 - Community Services Work
Charles Telfair Institude
02.2018
BA (Hons) - Law and Management
University Of Mauritius
05.2015
School Certificate and High School Certificate -
Rajcoomar Gajadhur SSS
01.2010
Skills
- Problem Solving
- Communication
- Ability to work under pressure
- Team Work
- Confidence and integrity
- Analytical
Certification
- Habilitation Niveau 1 Assurance (ORIAS), 150 heures, 2019-2020
- Habilitation Niveau 3 Assurance (ORIAS), 15 heures
- The Entrepreneurial Mindset- YUVA leadership Academy, 01/01/18, 03/31/18
- The Leadership we want- YALI, Mandela Washington Fellowship for young leaders, 02/01/17, 02/28/17
- IT Essentials: PC Hardware and Software- Cisco Networking Academy, 05/01/10, 12/31/10
- Internet and Computing Core Certification Program- National Computer Board, 01/01/08, 03/31/08
Languages
- English
- French
- Hindi
Volunteer Experience
- Secretary, UOM Citizenship Society
- Secretary, UOM Nautical Club
Supported causes and interests
- Human Rights
- Animal Rights
- Landscape Photography
- Environment
Workplacements
- Lois Lagesse Trust Fund, 2019
- Caritas Olivia-Lacaz Lespwar, 2018
- Centre de Solidarité pour une nouvelle vie, 2017
Timeline
Acting Manager
April Mon Assurance
12.2022 - 05.2023
Freelance Content Writer
Page Strategy LTD
12.2022 - 05.2023
Supervisor
XEFI Center (Mauritius)
05.2022 - Current
Formatrice et Contrôle Qualité
April Mon Assurance
04.2019 - 05.2022
Data Administrator (Gestionnaire Back Office)
April Mon Assurance
08.2016 - 03.2019
Conseillère En Assurance
Axa Customer Service
07.2015 - 08.2016
Diploma - Community Services Work
Charles Telfair Institude
Certificate 3 - Community Services Work
Charles Telfair Institude
BA (Hons) - Law and Management
University Of Mauritius
School Certificate and High School Certificate -
Rajcoomar Gajadhur SSS
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