Pooja Poligadoo

• Review inbound emails and tickets received, and treat them according to urgency first and then chronologically.
• Respond to client inquiries and provide them with the information required.
• Provide appropriate quotes for products.
• Identify and provide prorated quotes, where applicable.
• Create accounts on BSS/MPC for new tenants.
• Reset Password on request.
• Ensure accounts are synchronized with the correct corresponding tenants, as per data received.
• Process and send out sales orders to the Operations team for execution with accurate instructions.
• Coordinate with the Operations team for order fulfillment.
• Ensure accurate and timely delivery of orders to partners.
• Ensure tickets are updated in real time, with a note, to keep track.
• Answer incoming calls from clients to provide the required information or assistance.
• Identify when an issue needs to be escalated or transferred to the support team, when required.
• Place outgoing calls to partners whenever required.
• Schedule meetings with partners upon request or need to guide on marketplace regarding orders, alignments, and product pricing.
• Extract monthly report for upcoming renewal the following month; prepare and optimize the sheet accordingly.
• Send out upcoming renewals to each partner monthly.
• Identify partners that are exceeding their credit line and alert them to prepare for payment.
• · Act upon instructions received in regard to renewal confirmation or cancelation (or change in quantity)
• Ensure all actions performed on BSS are reflected on MPC.
• Stay updated about the company's products and services.
• Learn about Microsoft product licensing and earn certifications to stay relevant and properly informed.
• Organize partner events and network with partners to build a successful professional relationship.
• Identify areas for improvement and provide feedback to the sales manager.

• Review inbound emails and tickets received, and treat them according to urgency first and then chronologically.
• Respond to client inquiries and provide them with the information required.
• Provide appropriate quotes for products.
• Identify and provide prorated quotes, where applicable.
• Create accounts on BSS/MPC for new tenants.
• Reset Password on request.
• Ensure accounts are synchronized with the correct corresponding tenants, as per data received.
• Process and send out sales orders to the Operations team for execution with accurate instructions.
• Coordinate with the Operations team for order fulfillment.
• Ensure accurate and timely delivery of orders to partners.
• Ensure tickets are updated in real time, with a note, to keep track.
• Answer incoming calls from clients to provide the required information or assistance.
• Identify when an issue needs to be escalated or transferred to the support team, when required.
• Place outgoing calls to partners whenever required.
• Schedule meetings with partners upon request or need to guide on marketplace regarding orders, alignments, and product pricing.
• Extract monthly report for upcoming renewal the following month; prepare and optimize the sheet accordingly.
• Send out upcoming renewals to each partner monthly.
• Identify partners that are exceeding their credit line and alert them to prepare for payment.
• · Act upon instructions received in regard to renewal confirmation or cancelation (or change in quantity)
• Ensure all actions performed on BSS are reflected on MPC.
• Stay updated about the company's products and services.
• Learn about Microsoft product licensing and earn certifications to stay relevant and properly informed.
• Organize partner events and network with partners to build a successful professional relationship.
• Identify areas for improvement and provide feedback to the sales manager.

• Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
• Coordinated meetings, conferences and travel arrangements for staff members.
• Greeted visitors warmly upon arrival at the office premises.
• Organized and maintained filing systems, including electronic databases and records.
• Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
• Providing IT Support on O365 Office when needed.

Sorted mail and distributed it to appropriate personnel or departments within the organization.

• Reviewed billing statements for accuracy prior to submitting them for payment processing.
• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Responded to customer inquiries via email or telephone in a polite and professional manner.
• Performed data entry into computer systems; ensured accuracy of all entered information.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
• Processed invoices for payment; tracked payments received from vendors and clients.
• Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
• Acquire knowledge on computer spare parts, model of switch, consumables, monitors, notebook, and software. Microsoft Office, Quick Book, etc.
• Schedule deliveries.
• Stock Replenishment
• Inventory Process.

• Managed cash register transactions accurately and efficiently.
• Analyzed customer feedback data to identify areas of improvement within store's services.
• Greeted customers and provided assistance with product selection.
• Assisted in creating displays to promote products.
• Provided excellent customer service to clients in person and over the phone.
• Performed regular price checks to ensure competitive pricing.
• Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.