PIERRE LOUIS MARIE MILENA ALEXSANDRA
Summary
Motivated and hardworking professional with a strong work ethic, adaptable to both team and individual settings. Results-driven and resourceful, with a focus on improving efficiency, learning quickly, and contributing value to organizational success.
Overview
9
9
years of professional experience
Work history
Customer Experience Advisor | Retail Branch & Serv
Absa Bank
11.2024 - Current
- Delivered high-quality customer support across retail branch and service hub channels
- Managed face-to-face and remote customer interactions with professionalism and efficiency
- Resolved inquiries and complaints promptly to enhance customer satisfaction
- Provided personalized service tailored to individual customer needs
- Maintained strong product and service knowledge to ensure accurate guidance
- Adhered to company service standards and performance targets
- Contributed to continuous improvement through feedback and teamwork
- Built positive customer relationships to drive loyalty and trust
KYC ANALYST
Concentrix
01.2020 - 11.2024
- Handled escalated cases professionally, resolving issues efficiently without compromising compliance standards.
- Managed sensitive client information securely adhering strictly to data protection principles.
- Streamlined KYC processes for improved efficiency and risk management.
- Led training sessions to improve staff understanding and execution of KYC procedures.
Customer service representative
Concentrix
04.2018 - 05.2020
- Managed hotline, back-office operations, and community management activities.
- Responded promptly and accurately to customer service inquiries.
- Enhanced customer satisfaction by resolving issues in a timely and efficient manner.
- Handled inbound calls, addressing queries and complaints effectively to maintain high service standards.
- Achieved strong results in quality assurance assessments by actively applying feedback for continuous improvement.
- Liaised with suppliers to resolve product-related issues, securing replacements or refunds when required.
Telemarketing agent
Cca International
01.2017 - 01.2018
- Conducted telephonic prospecting to promote and sell key Canal Plus offerings.
- Attended training sessions to stay up to date on new products and services, ensuring effective customer support.
- Tailored sales strategies according to individual customer profiles and needs.
Education
GCSEs -
Unity College
Qualifications Certificate - Microsoft Office
Woolich Education
Qualifications Certificate - Human Resources
Sheffield School of Accountancy & Management
Foundation in Business Management -
Honoris Education
Skills
- Billing procedures understanding
- Multilingual communication
- Process improvement suggestions
- Customer service software proficiency
- Social media monitoring
- Patience and composure
- Billing assistance
- Active learning capabilities
- Technical support provisioning
- Negotiation
- Problem-solving
- Team Leadership
Languages
French
Proficient (C2)
English
Advanced (C1)
Spanish
Beginner
Timeline
Customer Experience Advisor | Retail Branch & Serv
Absa Bank
11.2024 - Current
KYC ANALYST
Concentrix
01.2020 - 11.2024
Customer service representative
Concentrix
04.2018 - 05.2020
Telemarketing agent
Cca International
01.2017 - 01.2018
GCSEs -
Unity College
Qualifications Certificate - Microsoft Office
Woolich Education
Qualifications Certificate - Human Resources
Sheffield School of Accountancy & Management
Foundation in Business Management -
Honoris Education