Pierre Cugnet
Calodyne
Summary
I am driven with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities. I am also very proactive with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. A friendly and reliable person excited to take initiative and provide excellent work.
Overview
10
10
years of professional experience
1
1
Certification
Work History
International Host French
Carnival UK - Queen Mary 2 Cunard
08.2024 - 01.2025
- Being more knowledgeable and efficient and being an integral part of the team onboard Queen Mary 2, often taking on additional roles and tasks to ensure the smooth operation of the department.
- My priority will always be to our French speaking guests, but i demonstrate a strong White Star service with all of our guests, regardless of nationality.
- I also developed the knowledge of the other departments by working closer and efficienly with them. Making sure the work and communication is spread correctly between my department and them.
International French Host
Carnival UK - Queen Mary 2 Cunard
02.2024 - 07.2024
- Provided exceptional customer service by attentively listening to guest needs and making sure that any concerns or issues are solved immediately.
- Contributed to team success through effective communication and cooperation with coworkers and management during busy periods.
- Worked with front of house staff to sort out issues and adjust plans to accommodate groups with special requests.
- Being responsible for large events which included all guests and dealing with a larger group of French guests.
International French Host
Carnival UK - Queen Victoria Cunard
09.2023 - 01.2024
- Facilitated positive first impressions for guests through friendly greetings and always have a smile, professional attire, and genuine enthusiasm by proposing them different activities on board and create special events just for the French speaking guests.
- Completed daily side work such as helping the entertainment hosts with their activities and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods and make sure the operations run smoothly.
- Enhanced customer satisfaction by giving the best greetings and making sure they are feeling important and looked after.
International French Host
Carnival UK - Queen Mary 2 Cunard
03.2023 - 07.2023
- Handled high-pressure situation, effectively managing large French groups or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information and daily activities
- Took reservations by phone, answered customer questions, and informed of accurate busy times.
- Enhanced customer satisfaction by promptly greeting and sending the right information's and being on top of all guests needs.
Purser
Carnival UK - Queen Mary 2 Cunard
06.2022 - 01.2023
- As a senior purser, i was very refined at my job and made sure i reach the guests satisfaction.
- I had the chance to cover the role of assistant admin where i dealt with all the admin side of the reception desk, check-in and check out of the guests.
- I have developed a very good knowledge of communication by escorting guests to their suite and explaining them the suite layout. I was also assisting the concierge a lot.
- I also dealt with more foreign guests that usual which made me developed my language skills.
Deck/Stew
Yacht - Beatrix
05.2022 - 05.2022
- I day worked at the Monaco Grand Prix on a yacht call Beatrix where I was doing service on board, pouring drinks, cleaning tables, bartending, dishes and serving breakfast, lunch and dinner
- I also did some fenders work and some cleaning around the yachts
Purser
Carnival UK - Queen Mary 2 Cunard
08.2021 - 04.2022
- I was fully involved with guests issues and putting money on guests accounts
- I was a senior purser where I also did assistant finance manager, assistant event manager and dealt with the switchboard
- I was also doing some translation for the French guests when needed
- I did loads of filing and worked as an assistant night manager
Salesman manager
Direct Auto
02.2021 - 08.2021
- Back in Mauritius during covid I was responsible for a cars showroom where I was selling luxury cars and also second hands
- I was also dealing with reconditioning cars coming from Japan mainly
- I was responsible for the maintenance and cleanliness of the cars but also all the paper work
Purser
Carnival UK - Queen Mary 2 Cunard
01.2020 - 04.2020
- I worked on board Queen Mary 2 as a purser
- I was fully involved with guests issues and putting money on guests accounts
- I was also doing some translation for the French guests when needed
- I did loads of filing and helped in a few events on board
Chef, deckhand, steward
Yacht Management
12.2019 - 01.2020
- In Mauritius, I did work for 2 weeks as a Chef, Deck, and Stew on board a catamaran where I was dropping down the anchor, putting out the fenders, putting up and down the sail, and dealing with rope work
- I was also making food on board for the guests from the catch of the day and vacuuming and making their beds every morning
International Host
MSC Magnifica
06.2018 - 01.2019
- I was an International Host for French and English speaking guests
- I was responsible for welcome on board presentations, excursions, theatre presentations
Purser/International Host
MSC Sinfonia/Musica
08.2017 - 05.2018
- I started my professional career as a Purser on board a small ship call MSC Sinfonia where I learned all the basics about how a front desk work and deal with money
- I did it for a period of 3 months
- Then I decided to move to MSC Musica where I took over as an International Host for French and English speaking guests
- I was responsible for welcome on board presentations, excursions, theatre presentations
- Each position was for a 3 month period
All hotel departments
Good Food and Wine Show
01.2016 - 12.2016
- I worked in the Good Food and Wine Show in Cape Town, I was responsible of the stocks for a cooking show and also was helping the celebrity chefs preparing the canapés
- I also did some waitering at the main stage, serving the guests in the crowd
Front desk trainee
The Peninsula Hotel
01.2016 - 12.2016
- I worked behind the desk as a front desk trainee in the Peninsula Hotel helping with filing and get to learn how Fidelio works and how to create comments form
- I also did a lot of cash handling and worked a few night shifts
Barman trainee
Hollow boutique Hotel
01.2015 - 12.2015
- I did do bartending work making cocktails and helped a lot with stock and learning the different type of spirits
- I also got trained to be a Barista
Chef trainee
One and Only Hotel
01.2015 - 12.2015
- I did work in a hot and cold kitchen in the One and Only Hotel in Cape Town
- I was more in the preparation area doing salads and making sushi’s
- I also helped making vegetable broth and prepping doing chicken lollipops
Education
No Degree - Hospitality Management
International Hotel School
Cape Town - South AfricaNo Degree - Business
Charles Telfair
Mauritius01-2015
IGCSE - IGCSE
Northfields International High School
Mauritius06-2014
Skills
- Professional appearance
- Foreign language skills
- Event planning
- Front of house organization
- Greeting guests
- Customer service expertise
- Flexible and adaptable
- Team collaboration
- Customer service
- Tennis
- Surfing
Certification
Yacht certifications:
- Flying Fish Deckhand (Seaman ship, rope work and general boat maintenance)
- RYA Powerboat Level 2
- RYA PWC
- RYA VHF Radio
- RYA Diesel Engine Maintenance
- Proficiency In Security Awareness
- Proficiency in Designated Security Duties
Languages
English
Full Professional
French
Native or Bilingual
Mauritian créole
Native or Bilingual
Company Addresses
- Carnival House, 100 Harbour Parade, Southampton, SO15 1ST
- Beach Office Park, Cnr, Boundary Road & Marine Drive, Milnerton, Cape Town, South Africa
Visas
- C1 D
- B1/B2
Personal Information
- Born 03/02/1996
- Nationality: Mauritian / French
- Live in Mauritius
- Driving License: Yes
What I Love To Do
I love new challenges and new adventures, through my work experience in the cruise industry from all over the world, I have a big interest in visiting new places when I have some free time but also facing new challenges. I love to meet with friends from all the world and family and tell them about my travelling and share my experiences
Timeline
International Host French
Carnival UK - Queen Mary 2 Cunard
08.2024 - 01.2025
International French Host
Carnival UK - Queen Mary 2 Cunard
02.2024 - 07.2024
International French Host
Carnival UK - Queen Victoria Cunard
09.2023 - 01.2024
International French Host
Carnival UK - Queen Mary 2 Cunard
03.2023 - 07.2023
Purser
Carnival UK - Queen Mary 2 Cunard
06.2022 - 01.2023
Deck/Stew
Yacht - Beatrix
05.2022 - 05.2022
Purser
Carnival UK - Queen Mary 2 Cunard
08.2021 - 04.2022
Salesman manager
Direct Auto
02.2021 - 08.2021
Purser
Carnival UK - Queen Mary 2 Cunard
01.2020 - 04.2020
Chef, deckhand, steward
Yacht Management
12.2019 - 01.2020
International Host
MSC Magnifica
06.2018 - 01.2019
Purser/International Host
MSC Sinfonia/Musica
08.2017 - 05.2018
All hotel departments
Good Food and Wine Show
01.2016 - 12.2016
Front desk trainee
The Peninsula Hotel
01.2016 - 12.2016
Barman trainee
Hollow boutique Hotel
01.2015 - 12.2015
Chef trainee
One and Only Hotel
01.2015 - 12.2015
No Degree - Hospitality Management
International Hotel School
No Degree - Business
Charles Telfair
IGCSE - IGCSE
Northfields International High School
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