Sales And Ticketing Officer
Airlane Travel And Tours
09.2024 - Current
- Filing booking And Travel Insurance
- Invoice And Email
- Answering phone And Making reservation
- Amadeus And Prepare Air Ticket
- Check availability And Issue ticket
- Apply APIS on PNR
- Built a package.
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
- Developed rapport with customers through attentive listening and effective communication skills, fostering repeat business.
- Resolved customer complaints with professionalism, ensuring positive customer experiences.
- Maintained accurate records of all transactions, ensuring proper financial reporting and accountability.
- Managed high-volume ticket sales periods calmly and efficiently, maintaining exceptional customer service under pressure.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
