Pawan Singh REKHA
Plaine Des Papayes,PA
Summary
Driven by a goal-oriented approach, I enhanced customer satisfaction and streamlined operations at Teak World, leveraging skills in strategic planning and teamwork. My background includes fostering team efficiency, solving complex problems, and improving processes, evidenced by a track record of maintaining high-quality standards and achieving organizational objectives. Quick-thinking and recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Delivery Planner position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Delivery Planning Supervisor
Teak World ( TW STORES LTD )
09.2019 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Collected, arranged, and input information into database system.
Customer Service Officer
CSL (Mauritius Telecom)
08.2016 - 02.2018
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted company brand and unique offerings through personalized customer service.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Design and Technology Support Teacher
M.O.E (Ministry of Education)
01.2015 - 08.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Graded and evaluated student assignments, papers, and course work.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Baker
Le Fournil and A Commercial Local Bakery
01.2010 - 02.2016
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Salesperson
IV Pl@Y Stores Ltd
12.2008 - 08.2009
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
High School Diploma -
John Kennedy College
Beau-Bassin, MauritiusNo Degree - Electrical Engineering
UTM (University of Technology )
Pointe Aux Sables, MauritiusSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Operations Management
- Process Monitoring and Improvement
- Inventory Oversight
- Negotiation
- (Bridge and Odoo ) experience
- Teamwork and Collaboration
Timeline
Delivery Planning Supervisor
Teak World ( TW STORES LTD )
09.2019 - 07.2024
Customer Service Officer
CSL (Mauritius Telecom)
08.2016 - 02.2018
Design and Technology Support Teacher
M.O.E (Ministry of Education)
01.2015 - 08.2016
Baker
Le Fournil and A Commercial Local Bakery
01.2010 - 02.2016
Salesperson
IV Pl@Y Stores Ltd
12.2008 - 08.2009
High School Diploma -
John Kennedy College
No Degree - Electrical Engineering
UTM (University of Technology )
Similar Profiles
Aika NkiniAika Nkini
Customer Experience Representative at TW Stores LtdCustomer Experience Representative at TW Stores Ltd
Mohammad Muzaffar FedallyMohammad Muzaffar Fedally
IT Officer Trainee at Teak World LtdIT Officer Trainee at Teak World Ltd
Elif AsılElif Asıl
Software Development Engineer at Amazon (World Wide Grocery Stores)Software Development Engineer at Amazon (World Wide Grocery Stores)
Bibi Farheen JareeagBibi Farheen Jareeag
Helper at LOLO HypermarketHelper at LOLO Hypermarket
Hrithik Akhilesh BoojhawonHrithik Akhilesh Boojhawon
Credit Recovery Officer at SBM Bank (Mauritius) LtdCredit Recovery Officer at SBM Bank (Mauritius) Ltd