Paul Wilkins
Grand Gaube
Summary
Highly competent professional with extensive experience providing service support as well as using a variety of machines and associated systems.
Experienced with designing comprehensive training programs tailored to organizational needs. Utilizes advanced instructional techniques to ensure effective learning and development. Track record of fostering collaborative learning environment and adapting to evolving workplace requirements.
Strong background in designing and implementing effective training programs. Successfully led numerous training initiatives that enhanced employee performance and improved organizational efficiency. Demonstrated ability to utilize instructional design and adult learning principles while fostering teamwork and adaptability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Training and Development Officer
Chubb Fire & Security
03.2022 - 10.2024
- Developed and implemented training programs to enhance employee skills and performance.
- Collaborated with department heads to identify training needs and align programs with organizational goals.
- Evaluated training effectiveness through feedback surveys and assessments, making data-driven adjustments.
- Developed and updated existing training material to meet current VET standards.
- Monitored Apprentices to ensure they were being supported in the field.
Technical Trainer
F-Tec Training
09.2020 - 07.2021
- Collaborated with subject matter experts to ensure content accuracy and relevance.
- Mentored Apprentices, guiding them on how to complete their modules.
- Helped develop new assessment techniques.
Technical Training Manager
Manitou (UK) Ltd.
08.2019 - 08.2020
- Responsible for the Training Needs Analysis, development and delivery of Technical Training courses to Manitou dealers and customers throughout the UK.
- Primarily focusing on delivering Instructor led training on machine electrical, hydraulic and mechanical systems, with emphasis on developing new diagnostic courses.
- I am also actively involved on producing new online core courses for the Manitou University website.
- This involves close liaison with the main training team at the factory in France, as we roll out a global training strategy.
- Helped translate existing course in French to English.
Training Officer-Training 2000
Rolls-Royce Defense
01.2017 - 07.2019
- Effectively provide training support to graduate engineers, as they go through an intensive Design and Make programme.
- This involves technical support and advice as they develop their designs, and build their projects.
- These may be anything from developing a new test rig, through to the design of a new component in an aircraft engine.
- I was also responsible for all OH&S, individual/group mentoring, rig design, testing, administration and validation.
- Left when Rolls-Royce cut graduate intake by 70% and re-tendered contracts.
- Bristol
- Key Achievement: Every project under my supervision has had a successful outcome, with no rework or re-designs.
Commercial Service Manager
Blue Machinery (Fuchs) Limited
01.2015 - 01.2017
- Streamlined service operations all over England, Scotland and Wales.
- Analysed risks and propose key solutions while ensuring implementation of target updates.
- Investigate counter areas and delivered effective training to enhance quality of company products.
- Provided technical to both on-site engineers and customers with compliance to OH&S.
- Oversaw daily operation of the service department, which involved work planning, technical support, product training, and customer relations across England, Scotland, and Wales.
- Bristol, UK
- Key Achievement: Quickly diagnosed a poor connection in the CAN (Control area network) system to the main machine controller, implemented appropriate solution, and returned the customer to full production in less than an hour by using a systematic electronic fault process.
- Heavily involved in the implementation of SAP into the service division with regular meetings with the supplier and IT team to ensure that it was built around the service requirements.
Technical Trainer & Assessor
Komatsu Australia Limited
01.2013 - 01.2014
- Organized and delivered standard technical courses for co-workers and customers on Komatsu construction and mining machinery, working with a wide range of equipment to create an atmosphere of trust and encourage innovations.
- Identified and resolved escalated technical issues by conducting root cause analysis.
- Investigated the possibility of setting up a programme on root cause failure analysis.
- Brisbane, Australia
- Key Achievement: Developed and wrote a full course as well as designed and set up a bespoke training laboratory from scratch.
Technical Trainer
Hastings Deering CAT
08.2009 - 08.2012
- Developed and delivered technical training programs tailored to diverse learner needs.
- Created comprehensive instructional materials utilizing various multimedia tools.
- Assessed training effectiveness through feedback and performance evaluations.
- Facilitated workshops on emerging technologies to enhance team skills and knowledge.
- Developed a course on Root cause failure analysis, and set up a dedicated training room.
Technical Training Instructor
Caterpillar Australia Ltd
08.2006 - 07.2009
- Developed and delivered engaging technical training programs for diverse audiences.
- Assessed learner needs to tailor instructional materials and methodologies.
- Facilitated hands-on workshops utilizing industry-standard tools and equipment.
- Evaluated training effectiveness through feedback, assessments, and performance metrics.
- Developed training courses for new machines entering the Australian market.
- Collaborated with subject matter experts to create up-to-date training content.
Education
Higher National Diploma - Mechanical Engineering
Rycotewood College
Oxford, EnglandCity & Guilds - Agricultural Engineering
Rycotewood College
Oxford, EnglandNo Degree - CERT 1V Technical Training And Assessment
Livingstone Institute of Vocational Training
Brisbane Australia02-2013
Skills
- Team leadership
- Strategic innovation development
- Technical skills development
- Individual coaching expertise
- Client satisfaction management
- Timely problem-solving
- Effective team collaboration
- Client support
- Effective problem analysis
- Effective communication
- Analytical problem-solving
- Strong interpersonal skills
- Efficiency enhancement
- Analytical decision making
- Construction
- Materials Handling
- Mining machinery maintenance
- Hydraulic system troubleshooting
- Electrical system analysis
- Mechanical system analysis
- Diesel fuel system maintenance
- Failure analysis expertise
- Proactive maintenance scheduling
- Technical product support
- Reliability analysis
- Experienced with Microsoft Office applications
- Experience with Komatsu Insite
- Caterpillar equipment technician
Accomplishments
- Collaborated with Caterpillar dealer Management, to design, develop and implement a new course in Root cause failure analysis.
- Designed and set up a new Root cause failure analysis laboratory for Komatsu.
Certification
- Certificate IV in Training & Assessment
- Technical Trainers Certificate
- Caterpillar Certificates in Applied Failure Analysis
- Common Rail Fuel Systems
- Gas Engines 1 & 2
- D3600MM
- 583T Pipe Layers
- M Series Motor Graders
- DBS Certified (Disclosure & Barring Service working with Minors)
- Caterpillar Electronic Technician (ET)
- Australian Accredited Metal & Engineering Assessor
Additional Information
Passionate Formula 1 follower. Love to travel and explore different Countries and Cultures.
Timeline
Training and Development Officer
Chubb Fire & Security
03.2022 - 10.2024
Technical Trainer
F-Tec Training
09.2020 - 07.2021
Technical Training Manager
Manitou (UK) Ltd.
08.2019 - 08.2020
Training Officer-Training 2000
Rolls-Royce Defense
01.2017 - 07.2019
Commercial Service Manager
Blue Machinery (Fuchs) Limited
01.2015 - 01.2017
Technical Trainer & Assessor
Komatsu Australia Limited
01.2013 - 01.2014
Technical Trainer
Hastings Deering CAT
08.2009 - 08.2012
Technical Training Instructor
Caterpillar Australia Ltd
08.2006 - 07.2009
City & Guilds - Agricultural Engineering
Rycotewood College
Higher National Diploma - Mechanical Engineering
Rycotewood College
No Degree - CERT 1V Technical Training And Assessment
Livingstone Institute of Vocational Training
Professional Development
- Lucas DPA, Minimec, DPS, & DPC Diesel Injection Pumps
- Lucas Heavy-duty Vehicle Electrical Systems & Diagnostics
- Cummins VT555C, NT855 Engines, & PT Fuel Systems
- Caterpillar Six Sigma Green Belt
- Microsoft Excel Stage 1 & 2
- Forklift License
- Overhead Crane & Safe Lifting Practices
Personal Information
Title: Technical Support Manager
Sabbatical
While working for Manitou UK, unfortunately the Covid epidemic hit. After initially being placed on furlough, I was later made redundant along with several colleagues.
After the lockdown was lifted, I was lucky enough to get a short term contract with F-Tec Training to help tide things over, but was eventually forced to sell my house due to circumstances beyond my control.
We took this opportunity to take some time out, travel to Mauritius to wind up my late Mother in laws estate and purchase a small holiday home.
We are currently here carrying out some minor renovations, but intend to return to full time employment at the earliest opportunity.