Patrice Josh (Yoan) ZAMA
Camp De Masque
Summary
Proven leader with strong organizational and customer relations skills, adept at independently solving problems and ensuring team alignment with diverse business requirements. Demonstrated ability to deliver satisfactory service to both organizations and clients, contributing to overall success. Seeking challenging opportunities to leverage skills and experiences for mutual growth and financial stability.
Overview
8
8
years of professional experience
Work History
Business Analyst
Propelis (Ex: SGS&CO)
Phoenix
06.2023 - Current
- Analyzed business processes to identify improvement and efficiency opportunities.
- Collaborated with cross-functional teams to define project scope and gather requirements.
- Developed comprehensive documentation for system specifications and user requirements.
- Facilitated stakeholder meetings to report project progress and collect feedback.
- Implemented process mapping techniques to visualize workflows and improve communication.
- Supported training sessions for end users on new processes and functionalities.
- Gathered end user feedback regarding application usability issues.
- Managed projects as primary liaison between client and internal groups to clarify goals.
Project Management - Application Support
Propelis (Ex: SGS&CO)
Phoenix
12.2021 - 05.2023
- Escalated technical issues to development or technical operations teams per support guidelines.
- Coordinated with development team to address customer needs effectively.
- Updated technical support documentation based on common interactions and known software issues.
- Managed user account access, including credential assignments, permission distribution, and account termination.
- Gathered user requirements for application changes, integrating feedback into patching schedules.
- Participated in software testing by writing test cases and scenarios for improved training.
- Communicated project milestones, provided status reports, and addressed client inquiries.
Quality Assurance Specialist and Management
Propelis (Ex: SGS&CO)
Phoenix
12.2020 - 11.2021
- Reported quality activity data on daily, weekly, and monthly basis.
- Organized and analyzed quality data to establish KPIs using Power BI.
- Documented quality assurance activities and investigated non-conformities and compliance issues.
- Collaborated with management to devise effective plans for major quality problem resolution.
- Increased process improvement initiatives by troubleshooting problems for corrective actions.
- Recommended and implemented corrective actions to ensure adherence to quality standards.
- Outlined quality assurance policies and procedures while establishing standard operating procedures.
Production Traffic and Plannig Manager
Propelis (Ex: SGS&CO)
Phoenix
01.2020 - 12.2020
- Assigned production tasks across Repro, Image & Exe teams comprising over 50 FTEs.
- Evaluated schedules to ensure adherence to SLAs and timely follow-up on assigned tasks.
- Inspected production, quality control, and maintenance reports to proactively identify issues.
- Contributed to startup and implementation of processes for optimizing production flows.
- Monitored KPIs and other metrics in Power BI to assess studio efficiency and profitability.
- Ensured compliance with company policies and maintained workplace discipline.
Administrative and Mapping Officer
INVIVO Services
Ebene
01.2019 - 12.2019
- Conducted daily reporting and facilitated follow-ups with offshore teams for data entry tasks.
- Developed and tested questionnaires using Text or HTML in Sublime Text.
- Implemented new processes to optimize service offerings and improve SLAs.
- Cultivated strong interdepartmental business relationships to enhance collaboration.
Transaction Processing Associate
Accenture
Ebene
09.2017 - 01.2019
- Advised clients based on needs and specifications, ensuring effective follow-ups and ongoing support.
- Created and presented weekly and monthly reports to track progress and performance.
- Participated in process improvement initiatives to enhance client coordination and service quality.
Education
Bachelor of Science - Marketing Management
University of Mauritius
Reduit, Moka10-2017
Skills
- Work ethic and integrity
- Critical thinking proficiency
- Problem solving
- Time management
- Troubleshooting
- Teamwork and collaboration
- Technical support experience
- Business process design
Languages
French
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Timeline
Business Analyst
Propelis (Ex: SGS&CO)
06.2023 - Current
Project Management - Application Support
Propelis (Ex: SGS&CO)
12.2021 - 05.2023
Quality Assurance Specialist and Management
Propelis (Ex: SGS&CO)
12.2020 - 11.2021
Production Traffic and Plannig Manager
Propelis (Ex: SGS&CO)
01.2020 - 12.2020
Administrative and Mapping Officer
INVIVO Services
01.2019 - 12.2019
Transaction Processing Associate
Accenture
09.2017 - 01.2019
Bachelor of Science - Marketing Management
University of Mauritius
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