Panishthee Bodhee
La Flora,SA
Summary
Dedicated and results-driven banking professional with 21 months of experience at Mauritius Commercial Bank, serving as a Bank Teller and Back Office Operator and ATM Operator in a main branch environment. Possesses strong expertise in collection point operations, cash handling, and customer interactions. Recognized for outstanding performance and commitment to service excellence. Seeking to leverage customer service skills, communication abilities, and operational knowledge in an internal Customer Service Representative (CSR) role.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Teller
Mauritius Commercial Bank
Curepipe Main Branch
06.2024 - Current
Bank Teller / Back Office Operator/ATM Operator
• Process daily customer transactions with a high degree of accuracy and efficiency
• Manage cash handling and reconciliation in compliance with banking procedures
• Provided support for back-office functions, including cash replenishment of ATMs and handling Everest cases (ATM-related customer complaints).
•Provide professional assistance to customers, addressing queries and ensuring a positive banking experience
• Maintain strict adherence to internal policies, compliance standards, and security procedures
- Maintained cash drawer integrity during shifts with regular balancing.
- Promoted bank products and services to enhance customer relationships.
- Delivered exceptional service to customers in person or over telephone.
Education
Higher School Certificate
NOV 2023Skills
- Cash handling
- Customer service
- Regulatory compliance
- Transaction processing
- ATM operations
- Patience and empathy
- Team collaboration
Accomplishments
- Recognized with an Above-Par Performance Rating in the first financial year.
- Subsequently attained an Outstanding Performance Rating in the half of the following financial year.
Timeline
Teller
Mauritius Commercial Bank
06.2024 - Current
Higher School Certificate