Pamela Torul

• Leading the operations team to ensure that client deliverables are being met on time along with compliance with Regulatory requirements.
• Establishing strong relationships with clients and stakeholders, ensuring long-term partnerships.
• Extensive business development to secure new deals.
• Implementing and developing operational standards, policies and procedures.
• Holding monthly Management and Commercial meetings to create business plans to drive successful business.
• Provide strong leadership to enhance team productivity and morale.
• Managing budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
• Improving team performance by providing comprehensive training and fostering a collaborative work environment.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

• Leading a team comprising of Global Business Companies along with Financial Services Licences.
• Planning daily tasks with seniors and and delegating to team members – including income generation, debtors chasing, file reviews and compliance reviews
• Monitor Key Performance Indicators (KPIs) to ensure that all KPIs are in the green zone
• Actively involved in business development and meeting new clients
• Preparing the monthly KPI reports for the team to be tabled at management meetings
• Regular meetings with banks, auditors and lawyers who work with our clients
• Providing training and coaching to team members and junior staff

• Leading the corporate and trust teams, planning daily tasks and delegating to team members – including income generation, debtors chasing, file reviews and compliance reviews
• Monitor daily tasks and ensure all work is being done by the due deadline
• Reviewing files and system and ensuring compliance with Mauritian Laws and Regulations
• Actively involved in business development and meeting new clients
• Attending compliance meetings and management meetings on a monthly basis and preparing the relevant reports for the corporate team to be tabled at the meeting
• Regular meetings with banks, auditors and lawyers who work with our clients
• Providing training and coaching to team members and junior staff
• Reviewing the work of the trust team – Mainly payments to be processed and Agreements to be entered into

• Managing a portfolio of high level clients
• Liaising with clients to sort higher level issues
• Acting as director on Board of GBC 1, CIS and CIS Manager
• Meeting with clients and attending Board Meetings and Shareholders Meetings
• Working with lawyers for set up of GBCs, CIS Managers and CIS Funds, including working on constitutive documents like PPMs, Constitutions, Investment Management Agreements and Compliance Manuals
• Calls and meetings with prospective clients and advising on what type of structures best suit their requirements. Also working with clients for finalization of all documentation

Over and above the duties of Corporate Administrator, I also performed the below in my role as Senior:

• Very much involved in Board Meetings and coordination of the logistics from initiation of the Notice of Meeting till delivery of the Board Pack documents in advance to all Board Members and attendees
• Regular discussion among team members of the team and cross functional among other teams in terms of knowledge sharing and assisting in complicated issues – sitting together, brainstorming and finding a solution and formula in getting the situation under control and resolved
• Regular discussion among peers on client issues and debating on different viewpoints and representations made
• Coaching of junior staff, reviewing their work and assisting them with their day-to-day work

• Preparation of Financial Statements in accordance with IFRS and liaising with auditors; preparation of income tax computation and filing of income tax returns and APS
• To set up Global Business Companies (GBC) 1 and 2 along with CIS Managers and CIS Funds
• To handle corporate and fund administrative and accounting tasks of clients
• To manage a portfolio of GBC 1, CIS Managers and CIS Funds
• To follow any other internal procedures and perform any other related duties, including compliance reviews and file reviews
• To ensure customer satisfaction and delivery
• To respond to clients’ inquiries, whether by telephone or in writing in a timely and courteous manner
• To handle issue of invoices, follow up on debtors
• Able to track additional services for extra billing
• Dealing with demanding and active clients in terms of getting the companies compliant to all applicable regulatory framework and regulations governing the Global Business Sector
• Work in a timely fashion taking into consideration deadline set and respond in a pragmatic way to clients as far as Regulatory renewals are concerned – the ROC, FSC and TRC renewals among others