Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline

Pahala Mohammad Tayyab

Morcellement Koenig St Paul

Summary

Nearly 20 years in aviation industry Friendly Customer service Agent with proficiency in interacting effectively with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 20 years of experience in Industry.

Overview

23
23
years of professional experience

Work History

Airport Customer Service Agent

Ground Handling Services Ltd / Airmate Ltd
10.2007 - Current


  • Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
  • Enhanced customer satisfaction by providing timely and accurate flight information.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Supported colleagues during peak hours by taking on additional tasks when needed
  • Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.

Travel Consultant

Rogers Aviation And Tourism
11.2004 - 10.2007
  • Maintained and updated corporate traveler profiles with current information.
  • Organized group tours, ensuring a seamless experience from start to finish for all participants.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Helped customers with passport and visa applications.
  • Arranged travel accommodations for groups, couples.
  • Built strong relationships with clients through exceptional communication and personalized service
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Skilled at working independently and collaboratively in a team environment.
  • Provided professional services and support in a dynamic work environment.

Travel Consultant

MAURITOURS LTD
07.2004 - 08.2004

Travel Consultant

SILVER WINGS TRAVEL LTD
05.2001 - 10.2002

Education

Certicate - Airline Marketing

IATA
06.2004

Certificate - Station Management

IATA
12.2002

Diploma - IATA/UFTAA FOUNDATION LEVEL COURSE

IATA
03.2001

Higher School Certificate -

Mauritius College, Curepipe
11.1999

Main subjects : French and Accounting

Subsidiary subjects: General paper ,Mathematics and English Literature

School Certicate -

Mauritius College, Curepipe
11.1997

English

French

Mathematics

Chemistry

Computer studies

Principles of accounts

Skills

  • Airport security awareness
  • Cultural Sensitivity
  • Documentation And Reporting
  • Ticketing System Knowledge
  • Team Collaboration
  • Computer Reservation Software

Languages

English
Advanced (C1)
French
Advanced (C1)

Additional Information

Gender : Male

Date of birth : 29April 1981

Status : Married

Timeline

Airport Customer Service Agent - Ground Handling Services Ltd / Airmate Ltd
10.2007 - Current
Travel Consultant - Rogers Aviation And Tourism
11.2004 - 10.2007
Travel Consultant - MAURITOURS LTD
07.2004 - 08.2004
Travel Consultant - SILVER WINGS TRAVEL LTD
05.2001 - 10.2002
IATA - Certicate , Airline Marketing
IATA - Certificate, Station Management
IATA - Diploma , IATA/UFTAA FOUNDATION LEVEL COURSE
Mauritius College - Higher School Certificate ,
Mauritius College - School Certicate ,

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Pahala Mohammad Tayyab