Owen Arlanda
Curepipe,Plaines Wilhems
Summary
A motivated and consistent fresh graduate with over three and a half years of hands-on customer service experience. Recognised for strong time management, adaptability, and critical thinking, I thrive in fast-paced environments where problem-solving and collaboration are essential. I communicate clearly and professionally, enabling smooth teamwork and effective customer interactions. Currently developing leadership abilities, I am committed to continuous learning and professional growth. This combination of academic knowledge, proven service experience, and a consistent track record of reliability makes me a well-rounded candidate ready to add value and grow within the management field.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
Work History
Customer Support Specialist
Tropical Consulting LTD
Ebène , Quatre Bornes
07.2025 - Current
- Assisted clients with inquiries via phone, email, and chat support.
- Resolved customer complaints by implementing effective solutions and follow-up processes.
- Documented customer interactions in the ticketing system for future reference.
- Analyzed customer feedback to identify areas for service improvement initiatives.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
Movate
Ebène
11.2023 - 10.2024
- Processed customer reservations and payments.
- Explained the terms of rental agreements to customers.
- Assisted customers in selecting appropriate car models based on their needs.
Customer Service Representative
Concentrix
Ebène
10.2022 - 08.2023
- Created and maintained client records, including contact information, payment histories, and booking preferences.
- Researched potential venues for clients, considering factors such as size of venue, cost, availability, and location.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Intelcia
Phoenix
11.2021 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Science - Management
University Of Technology Mauritius
La Tour Koenig, Port Louis 08.2022 - 08.2025
School Certificate And Higher School Certificate - Business And Managerial Economics
St.Joseph College
Curepipe 01.2013 - 07.2021
Skills
- Critical thinking
- Digital proficiency
- French fluency
- Recordkeeping
- Customer service techniques
- Customer relationship management
- Effective communication
Languages
English
Advanced
C1
French
Advanced
C1
Timeline
Customer Support Specialist
Tropical Consulting LTD
07.2025 - Current
Customer Service Representative
Movate
11.2023 - 10.2024
Customer Service Representative
Concentrix
10.2022 - 08.2023
Bachelor of Science - Management
University Of Technology Mauritius
08.2022 - 08.2025
Customer Service Representative
Intelcia
11.2021 - 08.2022
School Certificate And Higher School Certificate - Business And Managerial Economics
St.Joseph College
01.2013 - 07.2021