Ousha Devi Gujadhur

Saint Aubin

Summary

I'm a Hardworking and motivated person who enjoyed learning new skills Dynamic hairdresser and receptionist with a proven track record at MSC Cruise Line, excelling in client consultations and appointment scheduling. Recognized for enhancing client retention through exceptional service and product knowledge. Adept at maintaining sanitation practices while fostering strong relationships, ensuring a welcoming environment that drives repeat business while travelling the world

Results-focused receptionist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

years of professional experience

Work History

Hairdresser / Training Receptionist

MSC Cruise Line

Italy

10.2017 - 04.2025

Provided exceptional hair services, ensuring client satisfaction through personalized consultations and tailored styling.
Utilized advanced cutting techniques to create diverse hairstyles, adapting to various client preferences and trends.
Maintained a clean and organized work area, adhering to health and safety standards in salon operations.
Assisted in training new staff on salon protocols and customer service best practices, promoting teamwork and efficiency.
Implemented product knowledge to recommend appropriate hair care solutions, enhancing client relationships and loyalty.
Collaborated with team members to manage scheduling effectively, maximizing appointment availability for clients.
Monitored inventory levels of hair products and supplies, ensuring timely reordering to maintain operational flow.
Resolved client concerns promptly, fostering positive experiences that contributed to repeat business and referrals.
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Improved client retention rates by establishing trust through thorough consultations before performing any hair treatments or services.

Merchandiser

Engen Beau Plan

Beau Plan

07.2019 - 12.2020

Analyzed inventory levels to optimize product placement and ensure stock availability.
Collaborated with sales teams to execute promotional displays, enhancing customer engagement.
Implemented effective visual merchandising strategies to improve store layout and product visibility.
Conducted regular audits of merchandise and pricing accuracy, ensuring compliance with company standards.
Coordinated with suppliers for timely delivery of products, minimizing stock shortages and delays.
Trained new team members on merchandising techniques and operational procedures for consistency in execution.
Monitored market trends to recommend adjustments in product offerings based on customer preferences.
Developed reports on sales performance, providing insights for strategic decision-making and inventory management.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Answered customer questions regarding store merchandise, department information, and pricing.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Verified products appeared at correct locations in proper quantities.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
Improved product visibility by strategically organizing merchandise on showroom floors.
Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
Streamlined restocking process, reducing time from shipment arrival to floor display.

Spa Receptionist /Beautian / Hairdresser

St. Regis Mauritius Resort

Black River

10.2013 - 10.2017

Greeted clients and managed check-in processes to enhance customer experience.
Scheduled appointments using scheduling software to optimize staff efficiency.
Provided information about spa services, treatments, and promotions to assist clients.
Maintained cleanliness and organization of reception area to create welcoming environment.
Handled phone inquiries and email correspondence to support client communication.
Processed payments and managed cash register operations for transactions accuracy.
Assisted in inventory management by tracking product usage and restocking supplies.
Collaborated with spa team to ensure seamless service delivery for all clients.
Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
Escorted clients to spa areas, treatment rooms, and offices.
Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
Learned details of types of treatments and procedures in order to answer questions from spa guests.
Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
Consistently kept reception area clean and tidy and maintained presence at desk area.
Handled payments and processed credit card transactions.
Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
Communicated with spa team members if clients canceled or changed appointment times.
Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
Introduced new beauty products to consumers by informing clients about use and benefits.
Managed high call volume, ensuring smooth communication between clients and spa staff.
Achieved specified sales targets by promoting special treatments, additional services, and products.
Managed financial transactions accurately, upholding company standards of fiscal responsibility.
Updated customer records and maintained accurate client information.
Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
Streamlined appointment scheduling for increased efficiency and optimal time management.
Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.
Promoted special offers and packages to increase revenue through upselling techniques.
Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
Assisted with marketing campaigns to promote spa services.
Resolved client issues professionally, promoting a positive image of the spa brand.
Enforced spa policies, following company procedures at all times.
Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
Listened closely to customer complaints and responded appropriately to issues.
Trained new receptionists on daily tasks, procedures, and best practices to ensure consistent quality across the team.
Supported spa manager with administrative tasks, aiding in smooth spa operations.
Resolved client concerns with empathy and professionalism, maintaining positive reputation.
Monitored and replenished office and spa supplies, avoiding any service disruptions.
Collected Type payments, processed transactions and updated relevant records.
Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
Answered phone calls and emails to schedule client appointments.
Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.

Education

High School Diploma - MITD

Swami Vivekananda SVSSS

Souillac

10.2013

Skills

Client consultation
Appointment scheduling
Sanitation practices
Service coordination
Continuing education
Social media promotion
Production leadership
Outstanding client retention
Advanced communication skills

Quick learner
Relationship building and management
Schedule management
Business management
Appointment coordination
Cosmetology
Product knowledge
Data entry

Timeline