Summary
Overview
Work History
Education
Skills
Languages
References
Work Availability
Timeline
Generic

Ourvashi dewnundon

lallmatie

Summary

I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative.

Overview

3
3
years of professional experience

Work History

CALL SPECIALIST

DMS- DEBTFREE MANAGEMENT SERVICES
03.2024 - Current
  • Making proactive calls to several banks to inquire about debit order cancellation for clients.

  • Assisted in the preparation of documents and materials for meetings, conferences, and presentations.
  • Provided administrative support to senior staff members.
  • Assisted with the research of various topics related to the organization's operations.
  • Maintained an organized workspace that was conducive to productivity.
  • Monitored deadlines for assigned tasks and ensured all were completed on time.
  • Handled confidential information with discretion and integrity.
  • Maintained positive working relationship with fellow staff and management.
  • Performed accounting or financial analysis.

Insolvency advisor

Ebenegate
07.2023 - 01.2024
  • Attending to customers' and creditors' queries through emails and calls.
  • Completing assigned tasks within established timeframes and standards.
  • Adhering to statutory requirements, as per regulations.
  • Completing daily reports to send to clients, and dealing with their contract terms and conditions.
  • Monitored client accounts to identify opportunities for improvement or growth.
  • Provided guidance on asset allocation decisions in order to maximize returns while minimizing risk exposure.

customer service associate

Accenture Mauritius
03.2022 - 09.2022
  • Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
  • Informed customers about special promotions, and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information about products and services available to customers.
  • Resolved customer inquiries in a timely manner.
  • Offered suggestions to improve processes related to customer service activities.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

office clerk

IKS Cargo
  • Responded to inquiries from callers seeking information
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents
  • Interacted with customers by phone, email or in-person to provide information
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

Education

Bachelor of Commerce General Degree -

honoris united university
Mauritius
11.2024

Diploma in quality management -

08.2024

HSC -

01.2023

business English and customer service skill -

websun academy
Mauritius
03.2022

Skills

  • Interpersonal skills
  • Conflict resolution
  • Critical thinking and problem solving
  • Teamwork
  • Communication skills
  • Ability to Work Under Pressure
  • Computer Skills
  • Great Customer Service
  • Good time management
  • Ability to Work in a Team
  • Stress tolerance
  • Goal oriented
  • Answering questions
  • Analytical
  • Quality assurance
  • Problem-solving skills
  • Resolving issues
  • Presentation skills
  • Adaptability and flexibility
  • Attention to detail
  • Team collaboration
  • Verbal and written communication
  • Problem-solving aptitude
  • Email etiquette
  • Goal driven

Languages

  • English, B2
  • French, B1
  • Hindi, B2

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CALL SPECIALIST

DMS- DEBTFREE MANAGEMENT SERVICES
03.2024 - Current

Insolvency advisor

Ebenegate
07.2023 - 01.2024

customer service associate

Accenture Mauritius
03.2022 - 09.2022

office clerk

IKS Cargo

Bachelor of Commerce General Degree -

honoris united university

Diploma in quality management -

HSC -

business English and customer service skill -

websun academy

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Ourvashi dewnundon