Ourmilla Ramluckhun
SSR Avenue Orchidees
Summary
Dynamic entrepreneur and Event Lead Organizer at RM Garden Ltd, recognized for expertise in business management and outstanding communication skills. Successfully implemented customer service initiatives that enhanced client satisfaction by 30%, while leading innovative financial planning strategies that contributed to a 25% growth in event management revenue. Proficient in team collaboration and analytical thinking, consistently delivering tailored solutions that exceed client expectations. Aiming to leverage this experience to further elevate event success and client engagement in future projects.
Overview
5
5
years of professional experience
Work History
Hair Salon Owner
Own Company
Quatre Bornes
08.2022 - Current
- Developed customer service strategies to ensure client satisfaction.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
- Developed unique hair styling techniques for customers to create a personalized look.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Performed hairstyling services such as coloring, cutting, shampooing, conditioning and styling hair.
Event Lead Organizer
RM Garden Ltd
Trianon, Quatre Bornes
09.2019 - Current
- Coordinated event catering selections by balancing expenditures, dietary choices, and contract conditions to meet client expectations.
- Supported accurate financial recordkeeping by closely checking bills and approving payments.
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
- Monitored event budgeting and tracked expenses throughout the planning process.
- Managed registration process including data entry, guest check-in and check-out procedures and troubleshooting onsite issues as they arose.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
- Designed contracts, collected fees, and booked venues for events.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
Education
MBA - Business Administration And Management
Leeds Beckett University
Rushmore Business School04-2021
Bachelor of Arts - Communication, Majoring in Business
Curtin University
Mauritius06-2018
Skills
- Business management
- Financial planning
- Business development
- Analytical skills
- Employee training
- Excellent communication
- Task prioritization
- Staff recruitment
- Teamwork and collaboration
- Financial management
Languages
English
First Language
French
Proficient (C2)
C2
Timeline
Hair Salon Owner
Own Company
08.2022 - Current
Event Lead Organizer
RM Garden Ltd
09.2019 - Current
MBA - Business Administration And Management
Leeds Beckett University
Bachelor of Arts - Communication, Majoring in Business
Curtin University
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