OUDRANEE CUNJAMALAY

• Strong sense of personal responsibility over dedicated clients.
• Team setting, providing support and guidance.
• Communicate with overseas clients over their weekly and monthly dashboard and reports.
• Analyses and identify reports that can be automated to have a better time management.
• In charge of client's request over there network, change of responsibilities or research of a specific issue.

• Organize and deliver team meetings to ensure team alignment
• Preparing of spreadsheets
• Creating dashboards
• Analyzing and making of reportings
• Lot France and international clients reports
• Call surveys
• Updating and analyzing Topology of 'Plan quality Service client' and 'Fiche Service Client'
• Validating of incidents to the invoice service center
• Complete forms in accordance with company procedures
• Liaised with customers to resolve enquiries, appointment requests and billing questions
• Collaborated with various departments to complete assigned tasks.

• Remained calm when dealing with difficult customers or during busy shifts.
• Kept restaurant and client's areas clean.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Collecting payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Served foods and beverages in busy nights such as christmas eve and New year's eve.

• Responsible for advertising publicity and updates for a Tourism site 'SALENTONORD.IT

• Communicate with clients from different countries for reservations and accommodations through business site.

• Liaised with customers to resolve enquiries, appointment requests and billing questions

• Attend to special needs of tour participants.

• Collect payments and record data pertaining to funds and expenditures

• Create, maintain, and enter information into databases.
• Train and assist staff with Italian language.
• Coaching HRDC students.
• Upheld strict confidentiality and information protection standards for data.
• Validating and processing of important invoice in IT Tools as SAP, Citrix, Oracle and Lucystar .

• Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service
• Supervised administrative work in manufacturing environment, office and set goals for staff
• Kept files organized and up to date for accurate record-keeping purposes
• Drafted documents and reports for management review.
• Entered data into system and updated customer contacts with information to keep records current.