ORLY PERMAL

Managed high volume of agreements from start to finish to support company's operational needs, resulting in 25% increase in productivity. Developed collaborative working relationships with cross-functional partners.

• Operated and supported existing contracting policies and processes
• Launched new products and services with thorough market research, leading to increased revenue growth.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Improved project efficiency by streamlining communication channels and implementing time-saving tools.
• Assisted in successful completion of over 50 projects by coordinating tasks, monitoring progress, and maintaining documentation.
• Supported timely project delivery by proactively identifying risks and developing mitigation plans.
• Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
• Assisted in change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.

• Analysis of collection documents upon receipt, study of elements to verify conformity (eligibility test, administrative verification).
• File entry home health provider service records
• Input invoices from suppliers
• Managed around 10 customer calls per day
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
• Conducted thorough patient assessments to identify changes in condition, from acute illness or postoperative, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans for 25 patients ward.
• Clinical expertise in vein-puncture and wound care

Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

• Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within agency.
• Called prospective clients in market area to explain products offered and qualify leads. Managed over 50 customer calls par day.