Oopravesh Ramessur
Fond-Du-Sac
Summary
Possessing good communication skills with the ability to communicate professionally with clients, team members and local authority. Aptitude to work both in team environment and as well as own initiative. Able to work under pressure and adhere to strict deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ICT Support Officer
Ministry Of Education Tertiary Education Science And Technology
01.2023 - Current
- Assisted in the planning and execution of ICT-related events, such as workshops and training sessions for staff and students.
- Delivering engaging and age-appropriate lessons to facilitate their academic and personal development.
- Managed school's IT infrastructure, including troubleshooting and resolving hardware and software issues, ensuring network connectivity, and maintaining equipment.
- Provided technical support to teachers, staff, and students in use of computer systems, software, and hardware.
Service To Mauritius (Trainee)
Ministry Of Good Governance And Financial Services (Posted At Financial Intelligence Unit)
05.2020 - 04.2022
- Deliver presentation on technical aspects to stakeholders and clients about software
- Generate comprehensive reports
- Provide assistance for goAML software (phone, email, face-to-face)
Analyst ( IT Outsourcing)
BDO Solutions Ltd
01.2019 - 03.2020
- Maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issue
- Provide support and management of incidents and service requests according to established IT Service Management (ITSM) processes and procedure
- Resolve incidents and service requests, sometimes using automated or standardized and documented resolution processes
Application Developer Associate
Accenture Services Ltd
07.2018 - 12.2018
- Document each new update and revision of any type of software project by using comments in the instructions area of the code.
- Revised programming and development by updating code and working to improve functionality (ABAP Programming)
Education
MSc Enterprise Security And Digital Forensics -
University of Technology
La Tour Koenig, Mauritius BSc (Hons) Information Systems -
University of Mauritius
Mauritius, Reduit06.2018
Skills
- Hardware Installation and Configuration
- Programming
- Report Preparation and Analysis
- Staff Training
Certification
- Internet and Computing core Certification (IC3) programme (10/2009)
- Software Application Product (SAP) short course certificate (ESEFA) (04/2017)
- Keyboarding (45 words per minute) (12/2019)
Timeline
ICT Support Officer
Ministry Of Education Tertiary Education Science And Technology
01.2023 - Current
Service To Mauritius (Trainee)
Ministry Of Good Governance And Financial Services (Posted At Financial Intelligence Unit)
05.2020 - 04.2022
Analyst ( IT Outsourcing)
BDO Solutions Ltd
01.2019 - 03.2020
Application Developer Associate
Accenture Services Ltd
07.2018 - 12.2018
MSc Enterprise Security And Digital Forensics -
University of Technology
BSc (Hons) Information Systems -
University of Mauritius
- Internet and Computing core Certification (IC3) programme (10/2009)
- Software Application Product (SAP) short course certificate (ESEFA) (04/2017)
- Keyboarding (45 words per minute) (12/2019)
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