OLUWASEUN ADETUNJI
Quatre Bornes,Mauritius
Summary
A goal driven person with a passion for competition especially in a challenging environment. Successfully achieved a Bachelor’s Degree in History and International Studies. Displays considerable strength across a wide range of personal skills in particular, customer relations, human resources development, analysis, thinking together with problem-solving. Enjoys working within a team, together with the challenge of carrying out individual task which have being experienced throughout the course of study. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Waitress
Kilmun Holdings Limited (Nandos)
Vacoa-Phoenix, Mauritius
09.2023 - Current
- Providing excellent customer service to all guests, escorting them to their tables, taking orders, making recommendations and ensuring that customers’ needs are met throughout their dining experience
- Upselling and cross-selling to customers in order to enhance their overall dining experience
- Help maintain a clean and tidy dining environment by clearing tables, wiping down surfaces, and ensuring that utensils and tableware are properly sanitized and stocked
- Working collaboratively with other waitstaff, hosts/hostesses, and kitchen staff is crucial for ensuring efficient service and a positive dining experience for customers
- Adhering to health and safety regulations, alcohol service laws, and restaurant policies regarding hygiene, dress code, and service standards.
Head, Human Resources and Administration
Fastest Cakes Limited
Lagos, Nigeria
08.2021 - 04.2022
- Regularly carry out interview to recruit and hire new employees
- Carried out training and Development initiatives
- Managed organizational and company culture
- Kept appropriate stock levels to match expected demand.
- Carried out day-to-day duties accurately and efficiently.
- Assisted in scheduling company facilities and resources
- Booking meeting rooms as required
- Used Microsoft Word and other software tools to create documents and clear communications.
- Generated Key Performance Indicator reporting to drive better performance.
Customer Service Manager
Fastest Cakes Limited
06.2020 - 08.2021
- Effectively managed team members to achieve both individual and organization goals
- Maintaining customer relationships and ensuring repeat customers by upselling and cross selling products
- Assisted in performing administrative tasks
- Regularly carry out audits to ensure standard are kept
- Managed and trained customer service associates
- Interacted with customers on a daily basis, responding to their question and guilding them to the appropriate service.
Vendor Operations and Experience Officer
Jumia Nigeria
01.2019 - 11.2019
- Responsible for creating and implementing strategies for controlling cost, reducing potential risk relating to vendors and ensuring excellent service delivery and deriving values from the vendors in the long run
- Mentored and improved operational performance of vendors in other to ensure they fulfill their orders within SLA
- Ensured seamless vendor experience while trading and assisted in offering exceptional support
- Analyzed data to anticipate vendor problems at their roots, recognizing symptoms and acted swiftly in resolving them
- Worked with various Jumia stakeholders, departments to analyze problems, develop, test and implement solutions to improve the cross functional empathy between vendors and Jumia.
Customer Experience Officer
Jumia Nigeria
08.2018 - 12.2018
- Responsible for fostering customer loyalty through high quality interactions, improving the experiences customers have with the organization
- Built a sustainable customers relationship with the organization
- Gathering customer’s feedbacks, analyzing it and designing specific practices the organization can put in place
- Resolving customers issues both in-person and on the telephone
- Coordinating with the proper company personnel to provide timely and accurate answers for the customers
- Conducting trainings and mentoring customer service agents in other to improve the productivity of the organization.
Delivery Agent Audit
Jumia Nigeria
02.2018 - 08.2018
- Responsible for keeping projects on tracks and making sure they are executed within the stipulated timeline
- Responsible in ensuring items get delivered to various customers within the stipulated time line
- Evaluating and understanding the behaviors of delivery associates
- Ensuring retrievals are done on time in line with the organizations return policy
- Sanctioning delivery agents when necessary in other to ensure that the rules and regulations of the organization are followed.
Customer Service Officer
Jumia Nigeria
05.2017 - 02.2018
- Responsible for serving as a liaison between the company and customers, ensuring excellent service standards and a high level of customer satisfaction
- Actively engaged customers in phone conversations / Emails to answer their questions, responds to enquiries, provide information and give necessary support/advice within the time limit
- Handled special requests and complaints of customers
- Built sustainable relationships of trust through open and interactive communication
- Assisted in the selling processes for customers and generated additional sales
- Coordinated information to customers, browsing the website during store discovery, order and checkout, including after sales support
- Meeting personal/team targets and call handling quota.
Education
Post Graduate diploma in Project Management (In view) -
Amity Institute of Higher education
Mauritius 11.2023 -
B.A. Hons. (2013), History and International Studies -
Osun State University, Osogbo
09.2009 - 06.2013
WASSCE May/June Certificate (2008) - undefined
Shadel International School Omole Phase II, Lagos
Skills
- Enthusiastic attitude in person and over the telephone
- Natural ability to communicate with others
- Ability to interact effectively at all levels of an organization
- Detail oriented and consistently accurate
- Displaying a professional and unbiased manner at all times
- Comprehensive knowledge of sales techniques and best business practices
- Providing insight into customers behaviours
- Maintaining high visibility and energy level on the shop floor
- Ability to learn very fast which ensures flexibility to suit business needs
- Providing insight into customers behaviour
Custom
+23058130541 +2348139548918
Accomplishments
Best in English Proficiency Exam
June 2022: Stephen Business School, Mauritius
Best in Information and communications technology Fundamentals
June 2022: Stephen Business School, Mauritius
Most Improved Nandoca—Nandos, September 2023
1st Best Salesperson of the Month: Nandos, October 2023
Timeline
Post Graduate diploma in Project Management (In view) -
Amity Institute of Higher education
11.2023 -
Waitress
Kilmun Holdings Limited (Nandos)
09.2023 - Current
Head, Human Resources and Administration
Fastest Cakes Limited
08.2021 - 04.2022
Customer Service Manager
Fastest Cakes Limited
06.2020 - 08.2021
Vendor Operations and Experience Officer
Jumia Nigeria
01.2019 - 11.2019
Customer Experience Officer
Jumia Nigeria
08.2018 - 12.2018
Delivery Agent Audit
Jumia Nigeria
02.2018 - 08.2018
Customer Service Officer
Jumia Nigeria
05.2017 - 02.2018
B.A. Hons. (2013), History and International Studies -
Osun State University, Osogbo
09.2009 - 06.2013
WASSCE May/June Certificate (2008) - undefined
Shadel International School Omole Phase II, Lagos
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