Nyoven Moonean
New Grove
Summary
Well-versed Compliance Officer with a solid background in regulatory compliance, risk management. Known for maintaining the highest ethical standards while implementing programs that exceed regulatory requirements. Strengths include interpreting and communicating complex laws and regulations, developing effective compliance programs, and fostering a culture of integrity within organizations. Have made significant contributions to previous workplaces by reducing risk exposure through proactive identification of potential issues. Skilled in regulatory compliance, risk management, and policy development. Excel at communication, problem-solving, and adaptability, ensuring smooth operational flow and staying ahead of evolving compliance landscapes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Compliance Officer
RANK INTERACTIVE
Ebene
01.2019 - Current
- Participated in cross-functional teams responsible for implementing new regulatory requirements.
- Investigated complaints received from customers or other stakeholders about possible non-compliance.
- Provided guidance on the interpretation of legal documents and communicated findings to senior management.
- Evaluated third party vendors' contracts against applicable laws and corporate standards prior to execution.
- Maintained accurate records of regulatory filings and updated internal tracking systems accordingly.
- Collaborated with other departments within the organization to ensure compliance standards were met.
- Analyzed business practices for potential risk factors associated with regulatory violations.
- Formulated recommendations for corrective action following identification of any non-compliant activities.
- Monitored industry trends, changes in legislation, and new regulatory requirements.
- Reviewed advertising materials for accuracy and adherence to local regulations prior to release.
- Maintained compliance frameworks, policies and documentation to support audits.
- Organized training programs to educate company staff on benefits and consequences of complying or defying regulations.
Brand Executive
RANK INTERACTIVE
Ebene
03.2017 - 01.2019
- Identified new sources of revenue through creative marketing solutions while staying within budget constraints.
- Collaborated with cross-functional teams such as sales, operations, public relations. to ensure successful execution of plans.
- Conducted market research activities to gain insights into customer preferences and trends.
- Promoted the brand through social media platforms such as Facebook, Twitter, Instagram.
- Ensured compliance with legal regulations relating to branding activities across multiple markets.
- Planned and executed digital campaigns including email marketing and search engine optimization.
Marketing Assistant
RANK INTERACTIVE
Ebene
02.2016 - 03.2017
- Participated in brainstorming sessions to generate new ideas for campaigns or initiatives.
- Tracked results from various marketing activities utilizing analytics tools like Google Analytics.
- Generated content for various media platforms, such as websites and social media accounts.
- Gathered customer feedback via surveys and focus groups to gain insights into user experience and preferences.
- Conducted market research to identify target audiences and competitors.
- Analyzed competitor activity to inform strategic decisions about pricing and positioning of products and services.
- Compiled reports on marketing performance metrics to track progress against objectives.
Loyalty Representative
RANK INTERACTIVE
Ebene
06.2014 - 02.2016
- Drafted promotional materials highlighting key features of the loyalty program.
- Generated monthly reports detailing customer acquisition, retention, and attrition rates.
- Ensured compliance with applicable regulations governing activities related to the loyalty program.
- Developed new strategies to increase customer engagement with the loyalty program.
- Analyzed performance metrics and recommended changes based on results.
- Conducted market research surveys related to customer satisfaction with the loyalty program.
- Provided support for customers using the online platform for managing their rewards points.
Customer Service Representative
RANK INTERACTIVE
Ebene
01.2014 - 06.2014
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Chat Host
RANK INTERACTIVE
Ebene
02.2013 - 01.2014
- Assisted customers with product selection, and queries.
- Ensured compliance with industry regulations and standards during each conversation.
- Assisted customers in navigating website content or completing transactions online.
- Managed multiple conversations simultaneously while providing superior service.
- Answered customer inquiries via live chat in a timely and professional manner.
Telemarketing Representative
RANK INTERACTIVE
Ebene
04.2013 - 12.2013
- Maintained accurate records of all conversations with customers.
- Provided technical support to customers over the phone.
- Updated customer contact information in database systems.
- Analyzed customer feedback to identify areas of improvement in products or services.
- Created marketing campaigns designed to increase sales volume.
- Utilized persuasive communication techniques during telephone interactions.
Customer service team
Apple Tree Limited
Vacoas
11.2009 - 01.2013
- I worked in the Customer service team and provided after sales help, I was also promoted to credit control officer during my stay within the company.
Cash office assistant
B&M Stores
Hinckley
04.2009 - 06.2009
- Started as a cash office assistant, and so it was my responsibility to ensure the money taken was properly counted, logged, stored in the safe and to arrange it’s collection
- I also needed to keep the tills stocked with change and cash-up and the end of the day
- I also gained some experience of supervising the checkouts.
Telesales agent
Warwick Finance
Hinckley
12.2008 - 01.2009
- I was employed as a telesales agent but also gained some experience of work as a receptionist
- My job was to make contact with prospective customers, meeting ambitious targets daily
- During this time I developed my ability to communicate and enjoyed working in the team atmosphere.
Bar staff
The Leeja
Hinckley
08.2007 - 01.2009
- Here, it was my job to tend to the bar including re-stocking, cleaning glasses, making drinks and keeping the bar tidy and clean
- I also prepared bills and took orders and bookings for tables.
Picking department
Aurora Forwarding and Fulfilment
Lutterworth
07.2008 - 10.2008
- My main duties were in the picking department though I was also involved in unloading delivery containers, re-palletising, packaging, assembly of some products and stock checking
- I previously worked in this position through the summer of 2007.
Education
International Advanced Level Certificate - Regulatory Compliance
International Compliance Association
United Kingdom05-2024
GCSE/A-Levels -
John Cleveland College
06-2008
Skills
- Organisational skills
- Communication skills
- Interpersonal skills
- Time management
- Hardworking
- Reliable
- Trustworthy
- Adaptability
- Teamwork
- Independent work
- French
- English
- IT skills
- Sociable
- Tenacious
- Experience working with different cultures
- Risk Management
- Regulatory knowledge
- Regulations enforcement
- Audit management
- Marketing understanding
- Legal Research
- Risk management strategies
- Advertising understanding
- Compliance Monitoring
- Compliance reviews
- Documentation Review
- Training delivery
- Policy analysis
References
available on request.
Hobbies and Interests
I enjoy keeping fit and regularly involve myself in sports such as football, rugby and running and a highlight for me was playing rugby for the 1st team at John Cleveland College. Since joining the Territorial Army in 2008, I have had opportunity to continue with these activities as well as to try new ones like marathon running and climbing.
Certification
- International Advanced Level Certificate In Regulatory Compliance
Languages
English
First Language
French
Proficient (C2)
C2
Creole
Advanced (C1)
C1
Timeline
Compliance Officer
RANK INTERACTIVE
01.2019 - Current
Brand Executive
RANK INTERACTIVE
03.2017 - 01.2019
Marketing Assistant
RANK INTERACTIVE
02.2016 - 03.2017
Loyalty Representative
RANK INTERACTIVE
06.2014 - 02.2016
Customer Service Representative
RANK INTERACTIVE
01.2014 - 06.2014
Telemarketing Representative
RANK INTERACTIVE
04.2013 - 12.2013
Chat Host
RANK INTERACTIVE
02.2013 - 01.2014
Customer service team
Apple Tree Limited
11.2009 - 01.2013
Cash office assistant
B&M Stores
04.2009 - 06.2009
Telesales agent
Warwick Finance
12.2008 - 01.2009
Picking department
Aurora Forwarding and Fulfilment
07.2008 - 10.2008
Bar staff
The Leeja
08.2007 - 01.2009
International Advanced Level Certificate - Regulatory Compliance
International Compliance Association
GCSE/A-Levels -
John Cleveland College
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