Nusheila Pokun
St Pierre
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and to relevant company policies and regulations.
Overview
11
11
years of professional experience
Work History
Business Owner
Self Employed
10.2021 - 07.2023
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules/roasters, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and employees.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Retail Store Owner
Self Employed
06.2020 - 05.2022
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Oversaw business budget planning and administration, accounting functions, purchasing, and to handle financial needs.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
Recruiting Associate
Accenture Services Ltd
09.2018 - 08.2019
- Conducted interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Coordinated schedules to arrange management interviews with applicants.
- Developed recruiting strategies to identify qualified candidates and build network.
- Collaborated with hiring managers to understand job requirements and expectations.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Operated and maintained applicant tracking and candidate management systems.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience; facilitated on boarding process of candidate as per Accenture's company policies and standards.
- Advertised and tracked job opportunities on social media platforms and job boards.
- Prepared offer letters and employment contracts while coordinating approvals.
- Generated reports from recruitment system (ATAS) and ensuring data integrity.
- Contributed to the creation of 'Accenture Academy' by doing massive recruitment processes.
- Proficient use of recruiting system TALEO- Oracle
- Actively participated in job fairs regularly held during weekends.
- Collaborated with HR leadership regarding candidate salary determinations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration. A number of 45 interviews were scheduled per week by each recruiter.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Created and delivered HR training sessions to staff and managers.
Employee Relations & Policies Associate
Accenture Services Ltd
04.2017 - 08.2018
- Point of contact and advisor for internal initiatives related to employees.
- Point of contact for employee related letters and documentation.
- Supported People Advisors to issue formal discipline notices and review discipline and grievance appeals.
- Delivered services according to agreed SLAs and statutory obligations.
- Created new internal processes to improve efficiency of HR operations.
- Was responsible for management of more than 1500 employee files (physical and digital employee files). Compiled employee records from individual departments to maintain central files.
- Aided staff with employee performance review paperwork and documentation.
- Conducted exit interviews with terminated employees.
- Ensuring that all employee files were up to date and according to ISO 9001 standard and Accenture's recruitment process.
- Was responsible to maintain and update personnel database in HRIS-SAP
- Prepared,assisted and conducted all audits within the HR Department.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Prepared monthly reports for payroll.
- Collaborated with HR team to establish useful implementation of employee relations programs and initiatives.
- Processed new hires, transfers, and separations.
- Responded to employee inquiries regarding benefits and other HR topics.
- Compiled employee records from individual departments to maintain central files.
Credit Controller
SCOMAT Ltd
07.2015 - 03.2017
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reviewed customer accounts for compliance with repayment obligations.
- Established and maintained customer and staff policies.
- Performed checks of customer creditworthiness and current situations.
- Prepared and presented monthly credit reports to senior management team.
- Negotiated repayment plans with customers.
- Initiated legal actions for bad debts.
- Attended specific trainings to increase efficiency of debt collection techniques.
- Liaising with customers and sales team.
- Processing invoices.
- Optimized credit approval and collection processes, improving operational efficiencies by over 25%.
Human Resources Intern
TIREMASTER Ltd
11.2012 - 06.2013
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Created and updated tracking spreadsheets using MS Excel.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Updated and maintained employee records to respond quickly to requests for information.
- Drafted letters,document, and internal addendums.
- Attended Disciplinary committees.
Education
MBA - Industrial Management
University College Sedaya International (UCSI)
MalaysiaBachelor of Commerce - Management & Human Resource Management
Curtin University
Mauritius2013
High School Diploma -
Sunway University College
Malaysia2009
Skills
- Taleo
- Microsoft Office
- Emotional Intelligence
- Strategic Sourcing & Planning
- Recruiting
- Operations management
- Budgeting
Languages
Mauritian Creole
Native language
English
Proficient
C2
French
Proficient
C2
Hindi
Elementary
A2
Urdu
Elementary
A2
Timeline
Business Owner
Self Employed
10.2021 - 07.2023
Retail Store Owner
Self Employed
06.2020 - 05.2022
Recruiting Associate
Accenture Services Ltd
09.2018 - 08.2019
Employee Relations & Policies Associate
Accenture Services Ltd
04.2017 - 08.2018
Credit Controller
SCOMAT Ltd
07.2015 - 03.2017
Human Resources Intern
TIREMASTER Ltd
11.2012 - 06.2013
MBA - Industrial Management
University College Sedaya International (UCSI)
Bachelor of Commerce - Management & Human Resource Management
Curtin University
High School Diploma -
Sunway University College
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