Norvica Salesse
Saint Pierre,Mauritius
Summary
With 15 years of extensive experience in the insurance sector, I have developed a profound expertise in managing a wide range of insurance claims, from straightforward to highly complex cases. My career journey has equipped me with a deep understanding of the intricacies involved in claims handling, enabling me to navigate the most challenging situations with efficiency and precision.
In recent years, I have successfully transitioned into an administrative and compliance role, leveraging my comprehensive background in claims management to enhance compliance protocols and streamline administrative processes within the insurance domain. This role has allowed me to apply my analytical skills and attention to detail to ensure that organizational practices not only meet but exceed regulatory standards, fostering a culture of compliance and operational excellence.
My ability to adapt and thrive in evolving environments, combined with a solid foundation in claims management, positions me uniquely to contribute to the ongoing success and integrity of operations within the insurance industry. My commitment to professional growth and excellence in every facet of my career underscores my readiness to tackle new challenges and make a meaningful impact in the realm of administration and compliance.
Overview
18
18
years of professional experience
Work history
Admin & Compliance Manager
Proxy Brokers Co. Ltd
Saint Pierre - Moka, Mauritius
03.2023 - Current
- Verified company wages against regulations to assess compliance with employment requirements.
- Tracked market prices and compared business service costs against standards.
- Maintained accurate and detailed compliance records.
- Liaised with multi-disciplinary staff to collect and process data quickly.
- Compiled relevant legal and administrative documents relating to inspections.
- Prepared reports and documentation after business inspections.
- Maintained company compliance by advising [Job title]s on [Type] and [Type] regulations, rules and guidelines.
- Compiled data from direct inspections and tests, creating reports outlining findings and sharing remediation recommendations.
- Documented systemic compliance problems and inappropriate business practices for official reporting.
- Communicated [Type] risk and compliance reports to [Job title] for broader company understanding.
- Owned various general administrative duties to strict timelines.
- Contributed to company-wide consistency between different departments and sites.
- Distributed information leaflets on regulatory compliance to business owners.
- Broadened knowledge of [Type] policies through [Type] training programme to consistently improve company compliance.
- Promoted importance of proper regulatory knowledge throughout daily work.
- Responded to compliance-related queries, keeping up to date with changes to regulations.
- Protected against fines and reputational damage caused by potential non-compliance.
- Completed technical analysis of [Type] publications to maximise knowledge of current trends and reduce impact on payment services.
- Managed [Type] compliance support and information requests ensuring correct completion of regulatory payments.
- Escalated areas of concern through appropriate internal or external channels.
- Supported company ethos of continual improvement and growth with stringent audit schedule.
- Found regulatory breaches and provided firms with constructive guidance.
- Conducted intensive audits and risk assessments to identify and minimise non-compliance.
- Respond to information requests from organisations and members of public.
- Monitored and reported on industry compliance with relevant legislation.
- Collaborated with multi-disciplinary staff to instill culture-wide culture of accountability and compliance.
- Explained technical regulations to non-technical customers in clear and concise manner.
- Inspected hazardous freight to meet safety regulations.
- Reviewed public-facing content to protect company from liability due to misleading claims.
- Protected consumer interests with transparent pricing, packaging and presentation.
- Recorded and actioned findings of internal investigations in line with proper procedure.
- Visited business locations for planned assessments and investigations of reported violations.
- Collected and organised internal information to support execution of audits.
- Prepared professional business correspondence to initiate or resolve regulatory actions and keep businesses informed.
- Supported creation of training materials to educate employees on regulations and impact of non-compliance.
- Processed invoices and payment runs with complete accuracy.
- Supported team by demonstrating respect and willingness to help.
- Wrote reports outlining project progress and results.
- Conducted testing to diagnose system faults.
- Consistently arrived at work on time and ready to start immediately.
- Handled high volume calls to address customer inquiries and concerns.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Analysed data and information to identify issues and create tailored solutions.
- Delivered tailored assistance to customers with disabilities.
- Increased revenue by upselling and recommending products.
- Served customers to drive sales and deliver top-quality experiences.
- Displayed energy and enthusiasm in fast-paced environment.
- Stayed current on processes and procedures to offer relevant assistance.
- Reviewed customer history to recommend appropriate products and services.
- Forecasted sales trends to plan team resourcing.
- Created and maintained displays and signs.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Developed policies and systems to ensure business successfully achieved objectives.
- Reviewed and resolved complaints to uphold positive company reputation.
- Analysed written reports and statements to verify regulatory compliance.
- Investigated suspicious, irregular or non-regulatory compliant activities.
- Ensured company policies were implemented and adhered to.
- Conducted interviews with employees and documented health and safety compliance issues.
Assistant Claims Manager
Proxy Brokers Co. Ltd
Saint Pierre, Moka District
07.2018 - 02.2024
- Delivered services to customer locations within target timeframes.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Completed duties to deliver on targets with accuracy and efficiency.
- Delivered high-quality results within budget and timeframe targets.
- Developed plans and strategies to promote continuous improvement.
- Applied positive customer service approach to increase satisfaction levels.
Senior Claims Handler & Team Leader
City Brokers Co. Ltd
Port Louis, Port Louis District
09.2007 - 06.2018
- Escalated critical claims or complex situations to supervisor for review.
- Stayed updated on market trends for local area and similar property types.
- Checked equipment histories and functionality to determine correct value.
- Achieved positive claim outcomes through careful case management.
Claims Handler
Mauritian Eagle Insurance Co.Ltd
Port Louis, Port Louis District
12.2005 - 08.2007
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Documented details about property construction methods and materials to facilitate accurate assessments.
- Managed large client portfolio, prioritising claims in line with complexity and demand.
- Handled initial claims enquiries with attention to first-class, personal service.
Education
Cambridge School Certificate (G.C.E.O Level)
Cambridge Higher School Certificate G.C.E-H.Level
Alliance Française
Certificate in IT For Insurance Professionals
Certificate in Insurance
Diploma in Insurance
Advanced Diploma - In Progress
Skills
- Claims Management and Settlement
- Compliance and Regulatory Adherence
- Risk Assessment and Auditing
- Administrative Management
- Team Leadership and Training
- Information Technology Support
- Critical thinking
- Current legislation expertise in AML/CFT
- Comprehensive understanding of the FSC handbook
- Self-motivated
- Implementing policy and procedure
- Ability to assess compliance vulnerabilities and risk
- Staff training
- Leadership
- Communication skills
- Team building
- Time management
Languages
English and French
Upper intermediate
B2
Affiliations
- Music, TV and Sport
Timeline
Admin & Compliance Manager
Proxy Brokers Co. Ltd
03.2023 - Current
Assistant Claims Manager
Proxy Brokers Co. Ltd
07.2018 - 02.2024
Senior Claims Handler & Team Leader
City Brokers Co. Ltd
09.2007 - 06.2018
Claims Handler
Mauritian Eagle Insurance Co.Ltd
12.2005 - 08.2007
Cambridge School Certificate (G.C.E.O Level)
Cambridge Higher School Certificate G.C.E-H.Level
Alliance Française
Certificate in IT For Insurance Professionals
Certificate in Insurance
Diploma in Insurance
Advanced Diploma - In Progress
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