Director of Operations - Feb 2020 to date
- Key shared services comprising of Registration, Third Party information, Service Delivery, Processing & Filing of returns, Debt Recovery and automation of processes
- Administration and enforcement of payroll taxes and disbursement of financial assistance to low-income earners
- Developing strategies to achieve optimisation of resource allocation and workflow efficiency
- Implemented operational changes for improved operational efficiency
- Chair panels for achieving tax dispute resolutions
- Drafting of Tax legislations
- Acted as Director-General, on leave, twice in 2025