NOOREEN OOZEEAR
Plaines Wilhems,Mauritius
Summary
Enjoy travelling and exploring, engaging with people, talking about business, create an energetic and positive environment.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
Quality control manager
Swiss Yachts Dubai - Luxury Yachts
Dubai, United Arab Emirates
12.2022 - 01.2024
- Managed staff performance and scheduling for a large team, ensuring operational efficiency while remaining under budget and in full compliance with company standards.
- Performed operational checks on database records and inventory to maintain high-quality standards.
- Conducted audits and risk assessments to ensure regulatory and safety compliance.
- Applied strong leadership to resolve productivity and performance issues, motivating staff to consistently achieve KPIs.
- Resolved conflicts by acting as mediator and enforcing company policies when necessary.
- Developed, implemented, and monitored best-practice policies and processes to enhance operational performance.
- Defined annual and quarterly priorities to support departmental growth and strategic development.
- Served as the primary point of contact for high-level queries and represented the department in senior leadership meetings.
- Trained and managed crew and captains in customer service, hospitality, fine dining, grooming, basic medical response, and safety & security procedures.
- Introduced new team-building and communication initiatives, resulting in improved team performance and cohesion.
- Ensured all yachts met daily operational, hospitality, and presentation standards for charters; welcomed guests onboard; handled cash collection; and monitored customer reviews for quality assurance.
Relationship Manager
Eden's Dubai - Holiday Homes
Dubai, United Arab Emirates
07.2022 - 11.2022
- Represented the company at industry events and conferences, strengthening brand visibility and relationships.
- Conducted in-depth client visits and periodic business reviews to support long-term engagement and growth.
- Identified opportunities to expand the client portfolio and sustainably grew business through strong relationship building.
- Maintained high customer satisfaction by proactively following up on complaints and resolving issues promptly.
- Anticipated clients’ evolving needs and implemented effective solutions to meet service expectations.
- Managed team performance by overseeing hiring, training, and professional development of staff.
- Trained the team in customer service, hospitality, grooming, and time management to elevate service standards.
- Contributed to daily operational planning for guest arrivals and achieved KPI targets by improving hospitality and customer experience through strong leadership.
Senior cabin crew member
Emirates Airline
Dubai, United Arab Emirates
07.2016 - 06.2022
- Built and led high-performing cabin crew teams by recruiting, training, and developing professional and service-focused staff.
- Supported the shift towards a more flexible working environment to enhance both employee engagement and customer satisfaction.
- Provided onboarding for over 400 passengers per flight; conducted pre-flight safety and security checks and verified correct placement of safety equipment.
- Delivered safety briefings and ensured compliance with all aviation regulations.
- Responded to customer concerns with empathy and professionalism, ensuring timely and effective resolution.
- Prepared and served food and beverages in accordance with strict health and safety standards.
- Achieved consistently high on-board sales of in-flight duty-free products.
- Administered first aid during medical emergencies and performed CPR when required.
- Managed lost-and-found procedures and ensured accurate documentation of passenger items.
- Provided targeted training sessions to upskill crew members and enhance overall team capability.
- Conducted flight performance reviews and prepared detailed performance reports (KIS Reports) for management.
Assistant reservation manager
Tam Tam Tours - Tour Operator
Curepipe, Mauritius
12.2013 - 06.2016
- Promoted sales to travel agencies and provided travel information, itineraries, accommodation options, and quotations.
- Arranged group hotel bookings in coordination with the sales department for weddings and special events.
- Utilised strong product and system knowledge to handle booking enquiries and supported guests and travel agencies throughout the entire booking cycle.
- Maintained up-to-date awareness of hotel availability and seasonal rates.
- Served as the first point of contact for customers, resolving reservation issues promptly and professionally.
- Welcomed customers with warmth and enthusiasm, ensuring a smooth front-of-house experience.
- Managed high volumes of incoming calls efficiently using a VoIP system.
- Completed bookings and processed reservation amendments using hospitality property management software.
Education
Aviation Safety & Service Training - Graduated
Emirates Aviation University
Dubai, UAE 04.2001 - 12.2016
Skills
- Customer Service & Hospitality Training
- Leadership & Team Building
- Time Management
- Operational Support
- Relationship Management
- Problem Solving & Decision Making
- First Aid, CPR & Firefighting
- Strong Communication Skills
- Computer Proficiency (MS Office, Data Entry, Basic IT)
Additional Information
Highly motivated and enthusiastic professional with a strong curiosity for learning and well-developed hospitality and customer service skills. Handles high-pressure situations with grace, confidence, and professionalism. Friendly, organised, and an effective team player with a strong determination to achieve outstanding results. A firm believer that consistent hard work leads to success.
Languages
Creole
Native language
English
Master or proficient
C2
French
Master or proficient
C2
Certification
- Hospitality & Customer Care: Customer Care Certificate, Hospitality Management Certificate
- Technology & Software: Diploma in Software Applications, Word & Spreadsheet Certificates, Basic Computer Repairs, Basic Web Design, IC3 Programme
- Personal Development: Life Skills Management Certificate (UNFPA)
Timeline
Quality control manager
Swiss Yachts Dubai - Luxury Yachts
12.2022 - 01.2024
Relationship Manager
Eden's Dubai - Holiday Homes
07.2022 - 11.2022
Senior cabin crew member
Emirates Airline
07.2016 - 06.2022
Assistant reservation manager
Tam Tam Tours - Tour Operator
12.2013 - 06.2016
Aviation Safety & Service Training - Graduated
Emirates Aviation University
04.2001 - 12.2016