Nomesh Purbhoonauth
Vacoas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Benefits Specialist
Ceridian
Ebene
04.2019 - 02.2020
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email interactions.
- Produced reports to support smooth operations and internal career progression.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into Dayforce.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Customer Service Assistant
Emtel Ltd
Moka
06.2018 - 04.2019
- Offered basic technical support for clients on wide range of company products.
- Processed monthly postpaid payments and adjusted customer accounts to maintain current system data.
- Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services.
- Answered customer questions about product availability and shipment times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Effective liaison between customers and internal departments.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Communicated professionally with colleagues, freelancers and clients.
Sales Executive
Mauritius Telecom
Trianon
11.2017 - 01.2018
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Presented information to customers, peers and management.
Telemarketing Sales Representative
Euro CRM
Ebene
01.2016 - 10.2016
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Overcame objections using friendly, persuasive strategies.
- Provided information about available products and services, membership details, and purchase advantages.
- Meeting sales quotas.
Education
No Degree -
Sookdeo Bissoondoyal State College
Rose BelleBachelor of Science - Marketing Management And Research
Open University of Mauritius
Reduit10.2024
Skills
- Written and oral communication
- Relationship building
- Excellent Communication
- Self-Motivated
- Analytical and Critical Thinking
- MS Office
- Decision Making
- Flexible and Adaptable
Languages
French, English, Hindi
Native language
Timeline
Benefits Specialist
Ceridian
04.2019 - 02.2020
Customer Service Assistant
Emtel Ltd
06.2018 - 04.2019
Sales Executive
Mauritius Telecom
11.2017 - 01.2018
Telemarketing Sales Representative
Euro CRM
01.2016 - 10.2016
No Degree -
Sookdeo Bissoondoyal State College
Bachelor of Science - Marketing Management And Research
Open University of Mauritius