Noami Julia Antalika
Roche Bois,Port Louis District
Summary
Driven by keen interest in building meaningful client relationships, adept at communication and problem-solving. Skilled in financial analysis and customer service. Aims to enhance client satisfaction and business growth through tailored solutions.
Overview
6
6
years of professional experience
Work history
Service officer
Bank One Limited
Port Louis, Mauritius
2025.03 - Current
- Delivered excellent customer service through polite and professional communication.
- Bagged items carefully after checking them out at till point.
- Kept records of customer interactions and transactions for future reference.
- Streamlined processes to create a less stressful working atmosphere.
Onboarding Coordinator
Bank One Limited
Port Louis, Mauritius
2023.08 - 2025.03
- Managed sensitive information with utmost confidentiality, maintaining trust among all employees.
- Prepared detailed reports on the effectiveness of current onboarding strategies, contributing valuable insights for continuous improvement measures.
- Served as primary point of contact for all new employees during their initial integration period.
Customer service representative
Bank One limited
Port Louis, Mauritius
2020.03 - 2023.08
- Trained new hires for improved productivity and efficiency on the job floor.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Assisted customers in making informed decisions by providing detailed product information.
Education
Bachelor of Science - Bsc (Hons ) Management General
University of Technology of Mauritius
Pointe aux Sables, Port Louis District 2016.03 - 2020.02
Master of Science - MSC Finance and Investment
Open University of Mauritius
Reduit, Moka District 2026.02 -
Skills
- Target achievement
- Feedback collection and analysis
- Service-Oriented mindset
- Financial literacy
Languages
English
Fluent
French
Fluent
Affiliations
- Reading, singing
Timeline
Master of Science - MSC Finance and Investment
Open University of Mauritius
2026.02 -
Service officer
Bank One Limited
2025.03 - Current
Onboarding Coordinator
Bank One Limited
2023.08 - 2025.03
Customer service representative
Bank One limited
2020.03 - 2023.08
Bachelor of Science - Bsc (Hons ) Management General
University of Technology of Mauritius
2016.03 - 2020.02