Nizelin Andy Jean Quinsley

- Building and maintaining strong relationships with clients, serving as their main point of contact for conversion rate optimization initiatives.

- Developing and implementing strategies to increase conversion rates, and creating urgency pitch about market new on a daily basis.

- Developing account plans and strategies to maximize client satisfaction and revenue.

-Skilled in problem-solving and negotiation, as often need to address any challenges or conflicts that arise in client relationships.

Responsible for overseeing the conversion process of the team, includes managing the team members, setting conversion goals, and ensuring the smooth transition from one system or process to another and also be responsible for training and development of team members, tracking progress, and reporting to higher-level management.

CRM Manager

In charge of ensuring that the CRM data is accurate and up to date, as well as analyzing and leveraging this data to improve customer relationships and drive business outcomes,which also includes sending leads to the team members.

- Answering phone calls and responding to customer inquiries or complaints.

- Scheduling appointments or managing the calendar for customer services.

- Assisting with data entry or maintaining customer databases.

- Organizing and managing customer service records or documentation.

- Coordinating meetings or events related to customer service.

- Listening to customer inquiries or issues and documenting relevant information.

- Diagnosing and resolving software or hardware issues remotely.

- Assisting customers with installation, setup, or configuration of products.